End-User IT Support Specialist (24/7)

Convergys; Çankaya; On-site; TRY 180,000 - 240,000; Full time

Job summary

Concentrix is seeking a Helpdesk Assistant Specialist to provide end-user support across desktop, network, telephony, and application environments in Ankara. You will maintain and troubleshoot computer systems, hardware, and software while ensuring timely ticket resolution in a 24/7 support setting.

The role requires a degree in Computer Science and hands-on experience with Windows, Office 365, VPNs, and ITIL-based ticket handling. MCSE is a plus, and onsite shifts may be required.

Qualifications

• 1+ years of experience supporting desktop/laptop hardware and software in a Windows‑based PC/LAN environment, or equivalent experience.
• Degree or diploma in Computer Science required.
• MCSE or similar certification preferred.

Responsibilities

• Provide end user support for desktops, laptops, hard phones, Wi‑Fi devices, applications, peripherals, and related hardware and software.
• Apply service management fundamentals, including problem management, incident management, root cause analysis, and ticket analysis for deskside-supported equipment.
• Support troubleshooting of local servers and network devices in coordination with remote Network and Server teams.
• Use intermediate knowledge of network, server, and voice infrastructure to support issue diagnosis and resolution.
• Perform troubleshooting using tools and methods such as ping, tracert, AD Group Policy test outputs, DNS resolution checks, net commands, and IP configuration.
• Assist with onboarding new accounts, ramp-ups, ramp-downs, and account movements.

Skills

Windows troubleshooting

Customer service

Remote support

Problem solving

Education

Degree in Computer Science

Tools

Remedy

Citrix/Horizon client

Office 365

VPN

BitLocker

Job description

Concentrix is seeking a Helpdesk Assistant Specialist to provide end-user support across desktop, network, telephony, and application environments in Ankara. You will maintain and troubleshoot computer systems, hardware, and software while ensuring timely ticket resolution in a 24/7 support setting.

The role requires a degree in Computer Science and hands-on experience with Windows, Office 365, VPNs, and ITIL-based ticket handling. MCSE is a plus, and onsite shifts may be required.