IT Helpdesk Specialist — 24/7 End-User Support

Concentrix; Çankaya; On-site; TRY 180,000 - 240,000; Full time

Job summary

Concentrix is seeking a Helpdesk Assistant Specialist in Turkey to provide end-user IT support across desktops, networks, and applications. You will diagnose, repair, and escalate tickets per SLAs, with a focus on reliability and customer satisfaction.

The role requires a 1+ year Windows support background, a Computer Science qualification, and an ITIL-aligned mindset. Expect shift-based work in a 24/7 environment with ongoing training and compliance tasks.

Qualifications

• 1+ years in Windows desktop/laptop support in a PC/LAN environment.
• Degree or diploma in Computer Science required.
• MCSE or similar certification preferred.
• Hands-on experience with desktops, laptops, Citrix/Horizon client, Windows software and hardware.
• Experience troubleshooting Office 2016+ and/or Office 365.
• Experience using Remedy within ITIL-based incident/problem/change management.
• Experience maintaining compliance and audits (COPC, ISO 27001).
• Strong communication, attention to detail and problem-solving skills.
• Willingness to work rotational shifts, including night shifts, in a 24/7 environment.

Responsibilities

• Provide end user support for desktops, laptops, hard phones, Wi-Fi devices, applications, peripherals, and related hardware and software.
• Apply IT service management fundamentals including incident, problem, RCA, and ticket analysis.
• Support troubleshooting of local servers and network devices with remote teams.
• Coordinate troubleshooting for high-impact and severity 1/2 issues with real-time updates.
• Maintain systems compliance and support audits aligned with COPC and ISO 27001.
• Handle onboarding, ramp-ups/ramp-downs and account movements as needed.
• Assist with training and documentation to ensure audit readiness.

Skills

Communication

Problem solving

Team collaboration

Adaptability

Customer service

Education

Degree or diploma in Computer Science

MCSE or similar certification

Tools

Remedy

Citrix/Horizon client

Windows OS

Office 365

Job description

Concentrix is seeking a Helpdesk Assistant Specialist in Turkey to provide end-user IT support across desktops, networks, and applications. You will diagnose, repair, and escalate tickets per SLAs, with a focus on reliability and customer satisfaction.

The role requires a 1+ year Windows support background, a Computer Science qualification, and an ITIL-aligned mindset. Expect shift-based work in a 24/7 environment with ongoing training and compliance tasks.