IT Business Analyst Executive

MediaMarkt Turkey; Kâğıthane; On-site; TRY 600,000 - 900,000; Full time

Job summary

MediaMarkt Turkey is seeking a senior business analyst to analyze and enhance retail processes across stores, CRM, campaigns, e-commerce, logistics and finance. You will support software projects using Agile/Scrum, conduct functional testing, and coordinate UAT with stakeholders.

In this role, you will monitor retail tech trends, prepare BRD and user stories, and collaborate with cross-functional teams to deliver data-driven improvements that boost customer experience and operational efficiency.

Qualifications

• Bachelor’s degree in Engineering, MIS, or Business Administration or related fields.
• 7+ years of experience in business analysis or software development projects.
• Experience in retail, e-commerce or FMCG sectors preferred.
• SQL knowledge and data analysis ability.
• Proficiency with UML, BPMN, user stories, workflows, BRD.
• Knowledge of API integrations, CRM and ERP systems.
• Familiarity with UI/UX design tools (Figma, Sketch, Adobe XD).
• Strong analytical, problem-solving and reporting skills.
• Excellent communication, team player and results-oriented.

Responsibilities

• Analyze and improve retail business processes (store ops, CRM, campaigns, e-commerce, logistics, financials).
• Contribute to software development projects following Agile/Scrum.
• Conduct functional testing and coordinate user acceptance testing.
• Monitor trends (omnichannel, AI-powered CX, self-checkout) and adapt to processes.
• Report project status, risks, and changes regularly.
• Prepare BRD, user stories, and process flows with high quality.
• Gather and analyze requirements for customer experience, sales, logistics and stores.
• Organize stakeholder meetings to align requirements and expectations.
• Assist roadmapping and manage stakeholder relations.
• Bridge development, testing, and design teams for integrations and digitalization.

Skills

Data analysis

Analytical thinking

Communication

Team player

Education

Engineering degree

MIS degree

Business Administration degree

Tools

SQL

API integrations

CRM systems

ERP systems

Figma

Sketch

Adobe XD

Job description

• Bachelor’s degree in Engineering, MIS, Business Administration, or related fields
• Preferably experienced in business analysis within retail, e-commerce and/or FMCG sectors
• Minimum 7 years of experience in business analysis or software development projects
• Knowledge of SQL and ability to perform data analysis
• Skilled in UML, BPMN, user stories, workflows, and BRD preparation
• Knowledge of API integrations, CRM, and ERP systems
• Familiarity with UI/UX design tools (Figma, Sketch, Adobe XD, etc.)
• Strong analytical thinking, problem-solving, and reporting skills
• Excellent communication skills, team player, and result-oriented

Job Description:

• Take part in analyzing and improving retail business processes (store operations, CRM, campaign management, e-commerce, logistics, financial processes)
• Contribute to software development projects by following Agile / Scrum principles
• Conduct functional testing of developed applications and coordinate user acceptance tests
• Track new technologies and retail trends (omnichannel, AI-powered customer experience, self-checkout, etc.) and adapt them to processes
• Monitor and report project status, risks, and changes on a regular basis
• Prepare required documentation for business processes and systems (BRD, user stories, process flows, etc.) on time and with high quality
• Gather and analyze business requirements for customer experience, sales, logistics, financial processes, and store operations to develop applicable solutions
• Organize stakeholder meetings to ensure requirements are well understood
• Contribute to roadmap planning processes and manage stakeholder relations
• Act as a bridge between development, testing, and design teams
• Take an active role in new integrations, process improvements, and digitalization projects

In our journey which is driven with our goal of becoming the first choice as the trusted retailer for tailored solutions in a tech-driven world, we are growing rapidly with more than 100 stores today in Turkey. With the strength of MediaMarktSaturn Retail Group as the number one consumer electronics retailer in Europe, we bring technology together with our customers and make their lives easier with the services we offer. If you are a person who likes to think, speak with data and take action, it is time to join us!

Sustainable growth is possible with equal opportunities and different perspectives. As MediaMarkt Turkey, we take care to avoid any discrimination such as race, religion, gender, sexual orientation, disability status. We think that all candidates who apply to us should have transparent, fair and equal rights. By trying to be a role model in our sector, we believe in the power of diversity and inclusion which help us to grow together.