Country Returns Manager

MediaMarkt Turkey; Fatih; On-site; TRY 900,000 - 1,300,000; Full time

Job summary

MediaMarkt Turkey is seeking a senior leader to oversee end-to-end reverse logistics, ensuring efficient movement of returned products from customers, stores, and service centers to warehouses and recycling partners.

The role requires 8+ years in logistics/operations, strong knowledge of ERP/CRM systems, and a continuous-improvement mindset. You will lead cross-functional teams and ensure compliance with environmental standards while driving cost efficiencies.

Qualifications

• 8+ years experience in logistics or operations
• Exposure to reverse logistics, after-sales, or service management preferred
• Strong understanding of warehouse processes, transport flows, and refurbishment/recycling operations
• Strong knowledge of after-sales operations, consumer protection laws, warranty requirements, and regulations
• Experience in managing 3PL performance and cost
• Data-driven performance tracking (Excel, Power BI, or equivalent)
• Familiar with WEEE, ESG, sustainability requirements
• Hands-on leader with continuous-improvement mindset
• Knowledge of ERP/CRM and supply chains
• Fluent in Turkish and English; additional European language a plus

Responsibilities

• Oversee end-to-end reverse logistics operations from customers, stores, and service centers to warehouses, refurbishers, vendors, or recycling partners
• Monitor and analyze returns KPIs: volumes, turnaround times, recovery rates, cost per return, customer satisfaction
• Identify root causes of high return rates and bottlenecks; collaborate with cross-functional teams to reduce preventable returns
• Lead continuous improvement initiatives using Lean methodologies and best practices
• Ensure compliance with WEEE regulations, product safety, and environmental standards
• Prepare, analyze, and present operational reports on reverse logistics and SCM activities
• Support budget planning, forecasting, cost analysis, and financial modeling for reverse logistics
• Lead and develop returns coordinators and teams to foster high performance

Skills

Data-driven performance tracking

3PL performance management

Lean continuous improvement

Operations leadership

Warehouse & transport knowledge

WEEE/ESG knowledge

English proficiency

Education

Bachelor’s degree in Engineering

Master’s degree (preferred)

Tools

ERP systems

CRM systems

Supply chain management

Job description

• Bachelor’s degree in Engineering, Master’s degree is a plus
• 8+ years experience in logistics or operations, ideally with exposure to reverse logistics, after-sales, or service management
• Strong operational understanding of warehouse processes, transport flows, and refurbishment/recycling operations
• Strong knowledge of after-sales operations, consumer protection laws, warranty requirements, and relevant regulations
• Proven ability to manage 3PL performance and cost
• Experience in data-driven performance tracking (Excel, Power BI, or equivalent)
• Familiar with WEEE, ESG, and sustainability requirements
• Hands‑on leader with operational presence and continuous‑improvement mindset
• Knowledge of ERP systems, CRM Systems and Supply chains
• Fluent in the national language and English; additional European language is a plus

Job Description:

• Oversee end‑to‑end reverse logistics operations, ensuring efficient movement of returned products from customers, stores, and service centers to warehouses, refurbishers, vendors, or recycling partners
• Monitor and analyze key returns performance indicators, including return volumes, turnaround times, recovery rates, cost per return, customer satisfaction, and operational efficiency metrics
• Identify root causes of high return rates, process bottlenecks, and operational inefficiencies; collaborate with Commercial, Customer Service, Supply Chain, and Operations teams to implement corrective actions and reduce preventable returns
• Lead continuous improvement initiatives by implementing Lean methodologies, process optimization projects, and best practices across reverse logistics operations
• Proactively identify system issues, operational risks, and improvement opportunities, driving sustainable solutions and process enhancements
• Ensure full compliance with WEEE regulations, product safety requirements, environmental standards, and company sustainability objectives
• Prepare, analyze, and present operational and management reports related to reverse logistics and broader Supply Chain Management (SCM) activities
• Conduct comprehensive analyses of SCM processes and performance, providing data‑driven insights and recommendations to support strategic decision‑making
• Support annual budget planning processes, including forecasting, cost analysis, resource planning, and financial modeling for reverse logistics and related supply chain operations
• Monitor budget utilization, control operational expenses, manage cost claim settlements, and ensure adherence to approved budgets while identifying cost‑saving opportunities
• Lead and coordinate cross‑functional projects related to new processes, system implementations, automation initiatives, operational excellence programs, and organizational improvements
• Develop project plans, define milestones, manage timelines, coordinate stakeholders, monitor project risks, and ensure successful project delivery within scope, budget, and deadlines
• Prepare business cases and performance evaluations for new initiatives, investments, and process improvement opportunities
• Lead, coach, and develop returns coordinators and operational teams, fostering a high‑performance culture focused on efficiency, quality, customer satisfaction, and continuous improvement

In our journey which is driven with our goal of becoming the first choice as the trustedretailer for tailored solutions in a tech-driven world, we are growing rapidly with more than 100+ stores today in Turkey. With the strength of MediaMarktSaturn Retail Group as the number one consumer electronics retailer in Europe, we bring technology together with our customers and make their lives easier with the services we offer.If you are a person who likes to think, speak with data and take action, it is time to join us!

Sustainable growth is possible with equal opportunities and different perspectives. As MediaMarkt Turkey, we take care to avoid any discrimination such as race, religion, gender, sexual orientation, disability status. We think that all candidates who apply to us should have transparent, fair and equal rights. By trying to be a role model in our sector, we believe in the power of diversity and inclusion which help us to grow together.

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