Hybrid Office Concierge & Admin Support

European Bank for Reconstruction and Development; Çankaya; On-site; TRY 67,000 - 100,000; Full time

Benefits offered by this job

Comprehensive benefits

Hybrid workplace

Job summary

The European Bank for Reconstruction and Development is seeking a Receptionist to provide secretarial, clerical and administrative support for the Resident Office staff. You will be the first point of contact, greet visitors, answer calls, and handle inquiries to keep operations running smoothly.

Responsibilities include managing messages, coordinating meetings, organizing travel and visas when needed, and supporting staff with basic clerical tasks.

Qualifications

• Minimum secondary education, university preferred.
• Previous experience in a receptionist / secretarial capacity.
• Familiarity with the use of office equipment, such as fax, photocopiers etc.
• Excellent verbal communication skills with a good telephone manner.
• Good interpersonal skills.
• Computer literate, with keyboard skills and experience of word-processing, (Microsoft Word) and e-mail (Microsoft Outlook).
• Ability to work on own initiative and take responsibility and work as part of a team.
• Multilingual – English plus relevant country of operation language.
• A good phone manner and excellent organisational skills with ability to deal with people effectively.
• Follow the Bank’s policies and procedures.

Responsibilities

• Screening incoming telephone calls, determine purpose and forward or message appropriately.
• Answer questions about organization and provide callers with address and directions.
• Deal with general inquiries in a professional manner via phone, in person or email.
• Greet visitors, determine nature of business, and direct to appropriate personnel.
• Arrange meetings rooms, bookings, and monitor visitor logs.
• Provide secretarial backup to support staff as required.
• Assist with mail, archiving, and document scanning.

Skills

Verbal communication

Multilingual

Computer literacy

Team player

Initiative

Education

Secondary education or higher

University preferred

Tools

Microsoft Word

Microsoft Outlook

Job description

The European Bank for Reconstruction and Development is seeking a Receptionist to provide secretarial, clerical and administrative support for the Resident Office staff. You will be the first point of contact, greet visitors, answer calls, and handle inquiries to keep operations running smoothly.

Responsibilities include managing messages, coordinating meetings, organizing travel and visas when needed, and supporting staff with basic clerical tasks.