Front Desk & Office Support Specialist

European Bank for Reconstruction and Development; Çankaya; On-site; TRY 240,000 - 360,000; Full time

Job summary

The Receptionist at the European Bank for Reconstruction and Development provides essential secretarial and administrative support to the Resident Office staff. As the first point of contact, you answer inquiries, greet visitors, and manage calls, mail, and basic clerical tasks to keep the office running smoothly.

You will handle meeting room logistics, appointment diaries, and assist visiting missions, while maintaining a professional and courteous manner at all times.

Qualifications

• Minimum secondary education; university preferred.
• Previous receptionist/secretarial experience.
• Familiar with office equipment and clerical tasks.
• Excellent verbal communication and telephone manners.
• Strong interpersonal and organizational skills.
• Proficient in Word and Outlook; able to learn new tools quickly.
• Ability to work independently and in a team.
• Multilingual – English plus local operation language.
• Follow Bank policies and procedures.

Responsibilities

• Screen calls, direct inquiries and take messages when needed.
• Greet visitors and arrange appointments and meetings.
• Support RO staff with clerical duties and filing as required.
• Coordinate logistics for meetings, rooms and equipment.
• Provide ad hoc secretarial support to bankers and staff.

Skills

Secondary education

Reception/secretarial experience

Office equipment familiarity

Verbal communication

Interpersonal skills

MS Word & MS Outlook

Independent work

Multilingual (English + local language

Phone etiquette

Policy compliance

Education

Secondary education

University preferred

Tools

Microsoft Word

Microsoft Outlook

Job description

The Receptionist at the European Bank for Reconstruction and Development provides essential secretarial and administrative support to the Resident Office staff. As the first point of contact, you answer inquiries, greet visitors, and manage calls, mail, and basic clerical tasks to keep the office running smoothly.

You will handle meeting room logistics, appointment diaries, and assist visiting missions, while maintaining a professional and courteous manner at all times.