Receptionist, Ankara, Türkiye

European Bank for Reconstruction and Development; Çankaya; Hybrid; TRY 67,000 - 100,000; Full time

Benefits offered by this job

Comprehensive benefits

Hybrid workplace

Job summary

The European Bank for Reconstruction and Development is seeking a Receptionist to provide secretarial, clerical and administrative support for the Resident Office staff. You will be the first point of contact, greet visitors, answer calls, and handle inquiries to keep operations running smoothly.

Responsibilities include managing messages, coordinating meetings, organizing travel and visas when needed, and supporting staff with basic clerical tasks.

Qualifications

• Minimum secondary education, university preferred.
• Previous experience in a receptionist / secretarial capacity.
• Familiarity with the use of office equipment, such as fax, photocopiers etc.
• Excellent verbal communication skills with a good telephone manner.
• Good interpersonal skills.
• Computer literate, with keyboard skills and experience of word-processing, (Microsoft Word) and e-mail (Microsoft Outlook).
• Ability to work on own initiative and take responsibility and work as part of a team.
• Multilingual – English plus relevant country of operation language.
• A good phone manner and excellent organisational skills with ability to deal with people effectively.
• Follow the Bank’s policies and procedures.

Responsibilities

• Screening incoming telephone calls, determine purpose and forward or message appropriately.
• Answer questions about organization and provide callers with address and directions.
• Deal with general inquiries in a professional manner via phone, in person or email.
• Greet visitors, determine nature of business, and direct to appropriate personnel.
• Arrange meetings rooms, bookings, and monitor visitor logs.
• Provide secretarial backup to support staff as required.
• Assist with mail, archiving, and document scanning.

Skills

Verbal communication

Multilingual

Computer literacy

Team player

Initiative

Education

Secondary education or higher

University preferred

Tools

Microsoft Word

Microsoft Outlook

Job description

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The Receptionist is responsible for providing secretarial, clerical and administrative support to Resident Office (RO) staff in order to ensure an effective and efficient operation of the office.

Acting as the first point of contact the Receptionist deals with general enquiries, answers phone calls and greets visitors as they arrive at the office. They also ensure that the office activities are running smoothly in terms of supplies and equipment and support the Resident Office staff with basic clerical duties and tasks.

Accountabilities & Responsibilities

Reception (75%)

• Screening incoming telephone calls (internal and external), determine purpose of calls, and forward calls to appropriate personnel or department, take and deliver messages when appropriate personnel are unavailable;
• Answer questions about organization and provide callers with address, directions, and other information;
• Deal with general inquiries in a professional and courteous manner, in person, on the telephone or via e-mail; direct inquiries as appropriate;
• Greet and receive visitors, determine nature of business, direct and accompany visitors to appropriate personnel, keep visitors log;
• Depending on RO may prepare meeting room with presentation equipment/materials and refreshments Arrange passes, monitor visitors to the RO and prepare periodical statistics regarding the visitors from HQ
• Assist visiting missions if required
• Arrange couriers’.screen, sort and process mail for RO staff;
• Scan, copy and send documents;
• May assist with maintaining the archives and filing;
• Depending on RO may schedule appointments for RO staff, maintain appointment diary electronically in MS Outlook,
• Organize conference and meeting room bookings;
• Depending on RO may organize and register drivers working schedules;
• Arrange transportation for the EBRD visitors on request
• Provide assistance and secretarial back up to support Banker/s if required.
• Depending on RO may be required to provide ad hoc support to the secretaries/administrative staff/Office Manager
• May be responsible for the maintaining of staff whereabouts schedule
• May be responsible for checking general RO e-mail and forwarding to the relevant staff member for further action
• May be entitled to ITC duties
• Depending on RO may assist with arranging local visas for staff and coordination with the foreign ministry

Knowledge, Skills, Experience & Qualifications

• Minimum secondary education, university preferred.
• Previous experience in a receptionist / secretarial capacity;
• Familiarity with the use of office equipment, such as fax, photocopiers etc.;
• Excellent verbal communication skills with a good telephone manner;
• Good interpersonal skills;
• Computer literate, with keyboard skills and experience of word-processing, (Microsoft Word) and e-mail (Microsoft Outlook) combined with ability to acquire other skills as necessary;
• Ability to work on own initiative and take responsibility where necessary and to work as part of a team.
• Multilingual – English plus relevant country of operation language
• A good phone manner and excellent organisational skills with ability to deal with people effectively;
• Follow the Bank’s policies and procedures;

Personal profile

• Smart and business-like appearance;
• Ability to work to a high standard (and while under pressure);
• Honest and trustworthy;
• Cultural awareness and sensitivity

What is it like to work at the EBRD? / About EBRD

Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people's lives and help shape the future of the regions we invest in.

At EBRD, our Values – Inclusiveness, Innovation, Trust, and Responsibility – are at the heart of how we work. We bring these to life through our Workplace Behaviours: listening well and speaking up, collaborating smartly, acting decisively with full commitment, and simplifying to amplify our impact. These principles shape our culture and define our success. We seek individuals who not only share these values but are also committed to embedding them in their daily work, fostering a positive and high‑performing environment.

The EBRD environment provides you with:

• Varied, stimulating and engaging work that gives you an opportunity to interact with a wide range of experts in the financial, political, public and private sectors across the regions we invest in.
• A working culture that embraces inclusion and celebrates diversity. Our workforce reflects a broad range of backgrounds, perspectives, and experiences, bringing fresh ideas, energy, and innovation and enhancing our ability to serve our clients, shareholders, and counterparties effectively.
• A hybrid workplace that offers flexibility to teams and individuals; that is based on trust, flexibility and connectedness.
• An environment that places sustainability, equality and digital transformation at the heart of what we do.
• A workplace that prioritises employee wellbeing and provides a comprehensive suite of competitive benefits.

Diversity is one of the Bank’s core values which are at the heart of everything it does. As such, the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment. The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial, ethnic, religious and cultural background, gender, gender identity, sexual orientation, age, socio‑economic background or disability.

Please note, that due to the high volume of applications received, we regret to inform you that we are unable to provide detailed feedback to candidates who have not been shortlisted (for further consideration).

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