Receptionist

Global Roles; Çankaya; On-site; TRY 201,000 - 268,000; Full time

Job summary

Global Roles is seeking a professional receptionist to provide secretarial, clerical, and administrative support to Resident Office staff, serving as the first point of contact, handling inquiries, calls, and visitor reception.

The role covers arranging meetings, managing schedules in MS Outlook, coordinating with various departments, and assisting with supplies, records, and travel arrangements as needed.

Qualifications

• Experience as a receptionist or in secretarial roles.
• Proficient in office equipment and standard software.
• Excellent verbal communication and telephone manners.
• Strong interpersonal and teamwork abilities.
• Good time management and organizational skills.
• Proficient with MS Word and MS Outlook.
• Ability to work independently and take initiative.
• Fluency in English plus local operating language.
• Professional, discreet, and trustworthy.
• Adaptive to fast-paced office environments.

Responsibilities

• Screen calls and forward messages to relevant staff.
• Greet visitors and manage reception area.
• Arrange meetings and coordinate room bookings.
• Handle mail, couriers, and archiving tasks.
• Maintain appointment diaries and MS Outlook schedules.
• Support staff with secretarial duties as needed.
• Prepare meeting rooms and arrange refreshments.
• Assist with visas coordination where required.
• Ensure office supplies and equipment are stocked.
• Maintain visitor logs and security passes.
• Coordinate messaging and correspondence.
• Support ITC duties as entitled.

Skills

Receptionist Experience

Secretarial Support

Office Equipment Operation

Telephone etiquette

Interpersonal Skills

MS Word

Microsoft Outlook

Keyboarding Skills

Administrative Support

Visitor Reception

Time Management

Organizational Skills

Cultural Awareness

Policy Compliance

Education

Secondary education

University preferred

Tools

MS Word

Microsoft Outlook

Job description

The Receptionist provides secretarial, clerical and administrative support to Resident Office staff to ensure effective and efficient office operations. Acts as the first point of contact, handling enquiries, phone calls, visitor reception, and supporting office activities including supplies and equipment management.

Responsibilities

• Screen incoming telephone calls, determine purpose and forward to appropriate personnel or department, take and deliver messages when necessary.
• Answer questions about organization and provide callers with address, directions, and other information.
• Deal with general inquiries professionally and courteously in person, on the telephone or via e-mail; direct inquiries as appropriate.
• Greet and receive visitors, determine nature of business, direct and accompany visitors to appropriate personnel, keep visitors log.
• Prepare meeting room with presentation equipment/materials and refreshments as needed.
• Arrange passes, monitor visitors to the Resident Office and prepare periodical statistics regarding visitors from HQ.
• Assist visiting missions if required.
• Arrange couriers, screen, sort and process mail for Resident Office staff.
• Scan, copy and send documents.
• Assist with maintaining archives and filing as needed.
• Schedule appointments for Resident Office staff and maintain appointment diary electronically in MS Outlook.
• Organize conference and meeting room bookings.
• Organize and register drivers working schedules as needed.
• Arrange transportation for EBRD visitors on request.
• Provide assistance and secretarial backup to support Banker(s) if required.
• Provide ad hoc support to secretaries/administrative staff/Office Manager as needed.
• Maintain staff whereabouts schedule if required.
• Check general Resident Office e-mail and forward to relevant staff member for further action.
• Perform ITC duties as entitled.
• Assist with arranging local visas for staff and coordination with the foreign ministry as needed.

Requirements

• Minimum secondary education, university preferred.
• Previous experience in a receptionist / secretarial capacity.
• Familiarity with the use of office equipment, such as fax, photocopiers etc.
• Excellent verbal communication skills with a good telephone manner.
• Good interpersonal skills.
• Computer literate, with keyboard skills and experience of word-processing, (Microsoft Word) and e-mail (Microsoft Outlook) combined with ability to acquire other skills as necessary.
• Ability to work on own initiative and take responsibility where necessary and to work as part of a team.
• Multilingual – English plus relevant country of operation language.
• A good phone manner and excellent organisational skills with ability to deal with people effectively.
• Follow the Bank’s policies and procedures.
• Smart and business-like appearance.
• Ability to work to a high standard (and while under pressure).
• Honest and trustworthy.
• Good time management skills.
• Cultural awareness and sensitivity

Skills

• Receptionist Experience
• Secretarial Support
• Office Equipment Operation
• Telephone etiquette
• Interpersonal Skills
• MS Word
• Microsoft Outlook
• Keyboarding Skills
• Administrative Support
• Visitor Reception
• Supplies Management
• Time Management
• Organizational Skills
• Cultural Awareness
• Policy Compliance

Languages

English, Turkish