Hybrid English-Speaking Customer Service Rep with Growth

Foundever; Şişli; Hybrid; TRY 779,000 - 1,169,000; Full time

Benefits offered by this job

Private health insurance

Paid training and onboarding

Career growth opportunities

Structured onboarding

Job summary

Foundever in Turkey is seeking English-speaking Customer Service Representatives to support international brands from a hybrid office environment. You will handle inquiries by phone, email, and chat, aiming for first-contact resolution while delivering high-quality service.

Training and onboarding are provided, with a base salary paid in euros and a performance bonus. Working hours are 09:00-18:00 CET, with weekends off; the role emphasizes customer focus and problem solving in a diverse, global

Qualifications

• Minimum C1 level English (spoken and written).
• Minimum high school diploma.
• Strong communication and problem-solving skills.
• Customer-focused approach.
• Comfortable with computer usage and basic MS Office tools.

Responsibilities

• Manage inbound customer inquiries in English in a professional and timely manner
• Resolve customer issues effectively, aiming for first-contact resolution
• Accurately record customer interactions in internal systems
• Comply with quality standards, procedures, and performance expectations

Skills

English proficiency

Communication

Problem solving

Customer focus

Education

High school diploma

Tools

MS Office

Job description

Foundever in Turkey is seeking English-speaking Customer Service Representatives to support international brands from a hybrid office environment. You will handle inquiries by phone, email, and chat, aiming for first-contact resolution while delivering high-quality service.

Training and onboarding are provided, with a base salary paid in euros and a performance bonus. Working hours are 09:00-18:00 CET, with weekends off; the role emphasizes customer focus and problem solving in a diverse, global