Müşteri Hizmetleri Temsilcisi

Foundever; Şişli; Hybrid; TRY 779,000 - 1,169,000; Full time

Benefits offered by this job

Private health insurance

Paid training and onboarding

Career growth opportunities

Structured onboarding

Job summary

Foundever in Turkey is seeking English-speaking Customer Service Representatives to support international brands from a hybrid office environment. You will handle inquiries by phone, email, and chat, aiming for first-contact resolution while delivering high-quality service.

Training and onboarding are provided, with a base salary paid in euros and a performance bonus. Working hours are 09:00-18:00 CET, with weekends off; the role emphasizes customer focus and problem solving in a diverse, global

Qualifications

• Minimum C1 level English (spoken and written).
• Minimum high school diploma.
• Strong communication and problem-solving skills.
• Customer-focused approach.
• Comfortable with computer usage and basic MS Office tools.

Responsibilities

• Manage inbound customer inquiries in English in a professional and timely manner
• Resolve customer issues effectively, aiming for first-contact resolution
• Accurately record customer interactions in internal systems
• Comply with quality standards, procedures, and performance expectations

Skills

English proficiency

Communication

Problem solving

Customer focus

Education

High school diploma

Tools

MS Office

Job description

Work Model: Hybrid

At Foundever, we build strong connections between global brands and their customers. We are looking for English-speaking Customer Service Representatives who want to develop their careers in a professional and international office environment.

Role Purpose

To deliver high-quality customer support in English via phone, email, and/or chat channels while ensuring a positive customer experience.

Key Responsibilities

• Manage inbound customer inquiries in English in a professional and timely manner
• Resolve customer issues effectively, aiming for first-contact resolution
• Accurately record customer interactions in internal systems
• Comply with quality standards, procedures, and performance expectations

Qualifications

• Minimum C1 level English (spoken and written)
• Minimum high school diploma
• Strong communication and problem-solving skills
• Customer-focused approach
• Comfortable with computer usage and basic MS Office tools

What We Offer

• Working hours: 09:00-18:00 CET
• Saturday and Sunday off
• Base salary in Euros
• Performance-based bonus system
• Private health insurance
• Paid training and structured onboardingCareer growth opportunities within a global organization
• Supportive and inclusive Foundever work culture

Why Foundever

Foundever is a global customer experience partner where employee experience is at the core of everything we do. We provide a workplace that encourages growth, collaboration, and long-term career development.