German Customer services / Remote

Cross Border Talents; Fatih; Remote; TRY 100,000 - 145,000; Full time

Benefits offered by this job

Quality bonus up to 20%

Public holiday shifts paid twice

100% remote work

Job summary

A leading customer service provider is hiring German-speaking Customer Service Representatives for a remote role based in Turkey. Responsibilities include assisting customers via calls and providing support on store questions, product availability, and complaints. The position offers a quality bonus of up to 20% of salary and pays double for public holiday shifts. Join a stable, long-term project with a strong team culture and develop your career with a top international technology brand.

Qualifications

• Must live in Turkey and work from home.
• Experience in customer service is a plus.
• Inbound calls are the primary contact channel, emails may be added later.
• Commitment to a stable, long-term project with a strong team culture.

Responsibilities

• Assist customers via inbound calls and emails.
• Handle inquiries about store locations and product availability.
• Ensure customer satisfaction with professional support.
• Work in a stable, long-term project with a strong team culture.

Skills

German (C1/C2)

Basic English

Job description

About the job German Customer services / Remote

️ Work From Home Customer Service Representative (German Speakers)
Location: Remote (within Turkey)
Languages Required: German (C1/C2) + Basic English

We are hiring German-speaking Customer Service Representatives to support customers of a leading European technology retailer!

What Youll Do

Assist customers via inbound calls (emails may be added later).

Handle requests about store locations, product availability, returns, complaints, and reservations.

Ensure customer satisfaction with professional and solution-oriented support.

Work in a stable, long-term project with a strong team culture.

Why Youll Love This Role

100% Remote work from anywhere in Turkey

Quality Bonus: up to 20% of salary (valid until end of 2025)

Public holiday shifts paid x2 by law

Schedule

Weekdays 09:0023:00 (rotating shifts)

Sunday + 1 additional day off per week

Split shift occasionally (with extra weekend day off)

Training

2 weeks online, weekdays only (attendance mandatory)

Requirements

Living in Turkey & able to work from home

Apply now and build your career with a top international technology brand where stability, growth, and international experience await!