Hybrid Customer Experience Specialist: Order & Logistics

Azelis Holding S.A.; Sarıyer; Hybrid; TRY 260,000 - 360,000; Full time

Job summary

Azelis is seeking a Customer Experience Specialist for its Supply Chain team at our Istanbul headquarters. This hybrid role (3 days in office, 2 days remote) focuses on accurate order processing, logistics coordination, and proactive customer support.

You will ensure QA/SHE compliance, optimize processes, and collaborate across Sales, Logistics and Administration to deliver exceptional service to customers.

Qualifications

• At least bachelor's degree from a relevant discipline.
• Proven experience in Customer Service and exports.
• Passionate about achieving goals/targets, high service level standards.
• Team-player, strong communication skills, good knowledge of English.
• Excellent organizational skills and autonomy, advanced user of various IT tools & ERP systems.
• Understanding of customer and market dynamics and requirements.
• Ability to adapt to new & changing requirements and a flexible approach to working with pressure.

Responsibilities

• Process sales orders in the Azelis ERP system and coordinate with Sales Support.
• Ensure QA and SHE compliance and maintain data quality.
• Provide regular feedback to improve processes and support back-up within the team.

Skills

Teamwork

Communication

English

Organizational skills

Autonomy

ERP systems

Customer dynamics

Adaptability

Goal orientation

Problem solving

Education

Bachelor's degree

Tools

ERP systems

Job description

Azelis is seeking a Customer Experience Specialist for its Supply Chain team at our Istanbul headquarters. This hybrid role (3 days in office, 2 days remote) focuses on accurate order processing, logistics coordination, and proactive customer support.

You will ensure QA/SHE compliance, optimize processes, and collaborate across Sales, Logistics and Administration to deliver exceptional service to customers.