Inside Sales Representative

Azelis; Fatih; Hybrid; TRY 180,000 - 240,000; Full time

Job summary

Azelis is hiring an Inside Sales Representative for its CASE team in Istanbul, based at the headquarters in Ümraniye. This role is hybrid, with 3 days in the office and 2 days working from home.

The candidate will manage key accounts, negotiate terms, and use Dynamics 365 CRM to drive sales and customer engagement in the coatings and adhesives space.

Qualifications

• Bachelor's degree in a relevant field (preferably Chemical Engineering and Chemistry).
• ±3 years of experience in a commercial role within related industries such as coatings and adhesives.
• IT/digital savviness (CRM Dynamics 365, customer portal, MS tools).
• Fluent in English with strong communication and negotiation abilities.

Responsibilities

• Manage and develop relationships with key contacts via telephone and online tools.
• Negotiate prices and volumes to maximize returns; ensure pricing is updated in CRM.
• Maintain product and customer information in CRM and Customer Portal.
• Support the Customer Portal with cross-functional teams and promote sales of the product portfolio.
• Assist in achieving annual sales budgets with managers and drive growth strategies.
• Analyze market/product/industry data to support forward business strategy.
• Monitor payment terms to minimize risk and cash-flow implications.

Skills

Excellent communication skills

Analytical skills

Fluent in English

Negotiation skills

Presentation skills

Work under pressure

Liaise with all levels

Country industry knowledge

Product/application knowledge

Education

Bachelor's degree in a relevant field (Chemical Engineering or Chemistry)

Job description

Azelis is a leading global innovation service provider in the specialty chemical and food ingredients industry present in 64 countries across the globe with 4,100 employees. Our knowledgeable teams of industry, market and technical experts are dedicated to a specific market within Life Sciences and Industrial Chemicals. Azelis Group NV is listed on Euronext Brussels under ticker AZE. Across our extensive network of more than 70 application laboratories, our award-winning staff help develop formulations and provide technical guidance throughout the customers’ product development process.

We are looking for a "Inside Sales Representative" for our CASE team. The position is based at our headquarters in Ümraniye, Istanbul. This is a hybrid role, requiring 3 days per week in the office and 2 days working from home.

Main Accountabilities

• Manage, develop and understand the needs of a growing customer base, and build, maintain and manage relationships with key contacts at all levels via telephone and online tools (no visits required)
• Ensure best-in-class customer engagement through optimal usage of the CRM system (Dynamics 365) and the integration of the different IT systems (Outlook, CRM, Team. Advocate the use of the Customer Portal and the e-Lab (if applicable)
• Negotiate prices and volumes with customers in order to maximize returns to the business. Ensure pricing is up to date in CRM such that the customers can use the online portal order functionality.
• Maintain product and customer information details within CRM.
• Maintain the Customer Portal in collaboration with the product, marketing, technical, and SHEQ teams (customers, product data, etc.) and manage the customer touchpoints according to a defined service level Seek out, analyse and develop new accounts, promoting sales of the product portfolio in line with business growth strategies.
• Agree on and achieve annual sales budgets with the Commercial Manager and Business Manager
• Gather, analyze, interpret and present market, product, competitor and industry data to enable development of the forward strategy of the business
• Pro-actively monitor and review payment terms against customer portfolio, ensuring that payment terms and methods are adhered to, keeping business risk to a minimum. Ensure that payment terms and cash flow implications are considered at time of negotiation for all new and existing business
• Translate the Group’s Sustainability Strategy into concrete job-related action items and contribute actively and timely to the implementation of the sustainability KPIs

Experience, Skills & Education

• Bachelor's degree in a relevant field, preferably Chemical Engineering and Chemistry.
• ±3 years of experience in a commercial role within related industries such as coatings and adhesives.
• IT/digital savviness (CRM Dynamics 365, customer portal, usage of integrated Microsoft tools, …)
• Excellent communication skills
• Proven analytical skills
• Fluent in English
• Negotiation skills
• Good presentation skills
• Ability to work under pressure
• Ability to liaise with people at all levels
• Knowledge and networks within country area industry
• Understanding of products and their application