Hybrid Apparel Operations & Customer Service Leader

Averydennison; Kâğıthane; Hybrid; TRY 2,996,000 - 4,493,000; Full time

Benefits offered by this job

Health insurance

Meal ticket

16 days annual leave

Hybrid work options

Development programs

Volunteer opportunities

Job summary

Avery Dennison's Istanbul site is seeking an experienced operations leader to manage customer service and supply-chain functions within the Apparel Solutions division. You will drive end-to-end order processing, oversee scheduling and budgets, and partner with Sales to meet revenue targets.

The role requires 5+ years in customer service or ops management, strong leadership in apparel, and excellent Turkish and English communication. Hybrid work options and comprehensive benefits are offered.

Qualifications

• 5+ years of customer service or operations management experience.
• Leadership experience in apparel (B2B) is a strong plus.
• Hands-on experience or knowledge in Workwear or Team Sports apparel is highly desirable.
• Proven track record of team building and staff retention.
• Excellent written and verbal communication in Turkish and English.

Responsibilities

• Manage prompt investigation and resolution of complex customer complaints and service disruptions with corrective actions.
• Oversee end-to-end order processing, expedite shipments, communicate pricing/inventory updates, and resolve supply chain bottlenecks.
• Direct daily departmental scheduling, workload coverage, budgets, and project timelines to maintain uninterrupted operations.
• Partner with the sales team to meet revenue targets and align operational priorities with long-term business goals.
• Implement, interpret, and audit service policies to ensure quality control, procedural compliance, and cross-department coordination.
• Supervise, train, and mentor staff, setting clear roles, conducting performance evaluations, and fostering talent retention and growth.

Skills

Customer service

Operations management

Team leadership

Apparel industry experience

Bilingual Turkish-English

Job description

Avery Dennison's Istanbul site is seeking an experienced operations leader to manage customer service and supply-chain functions within the Apparel Solutions division. You will drive end-to-end order processing, oversee scheduling and budgets, and partner with Sales to meet revenue targets.

The role requires 5+ years in customer service or ops management, strong leadership in apparel, and excellent Turkish and English communication. Hybrid work options and comprehensive benefits are offered.