Customer Service Manager

Avery Dennison; Kâğıthane; Hybrid; TRY 2,997,000 - 4,995,000; Full time

Benefits offered by this job

Health insurance

Meal ticket

Annual leave

Hybrid work

Job summary

Avery Dennison Istanbul is seeking an experienced Operations Leader to manage customer service and supply chain coordination for our Apparel Solutions division. You will oversee order processing, resolve escalations, drive continuous improvement, and implement corrective actions across cross-functional teams to ensure flawless execution.

Based in Istanbul with hybrid work options, this role offers competitive benefits, development opportunities, and a clear path to impact service quality within

Qualifications

• 5+ years of customer service or operations management experience.
• Leadership experience in apparel industry (B2B) is a strong plus.
• Hands-on knowledge in Workwear or Team Sports apparel.
• Proven track record of team building and talent development.
• Excellent Turkish and English written and verbal communication.

Responsibilities

• Investigate and resolve complex customer complaints with lasting corrective actions.
• Oversee end-to-end order processing, shipments, pricing, inventory, and bottleneck relief.
• Direct daily scheduling, workload coverage, budgets, and project timelines to maintain operations.
• Partner with sales to meet revenue targets and align operational priorities with business goals.
• Implement, interpret, and audit service policies to ensure quality and cross-department coordination.
• Supervise, train, and mentor staff, conducting evaluations and fostering retention.

Skills

Customer service

Operations management

Leadership

Team building

Communication

Job description

• Manage the prompt investigation and resolution of complex customer complaints and service disruptions with lasting corrective actions.
• Oversee end-to-end order processing, expedite shipments, communicate pricing/inventory updates, and proactively resolve supply chain bottlenecks.
• Direct daily departmental scheduling, workload coverage, task tracking, budgets, and project timelines to maintain uninterrupted operations.
• Partner with the sales team to meet revenue targets and align operational priorities with long-term business goals.
• Implement, interpret, and audit service policies to ensure quality control, procedural compliance, and seamless cross-departmental coordination.
• Supervise, train, and mentor staff, setting clear roles, conducting performance evaluations, and fostering talent retention and skill growth.

Qualifications

• 5+ years of customer service or operations management experience in a fast-paced environment.
• Strong background and leadership experience in the apparel industry (B2B) is a strong plus.
• Hands-on experience or functional product knowledge in Workwear or Team Sports equipment/apparel is highly desirable.
• Proven track record of team building, staff retention, talent development, and conflict resolution.
• Demonstrated expertise in high-volume workflow management paired with excellent written and verbal communication skills in Turkish and English.

Additional Information

What we offer

A glimpse of the great benefits you can expect:

• Financial & Health Benefits: We offer Health insurance and various allowances, including Social, Food, Bairam, Transportation and Heating allowances, plus meal ticket.
• Time Off: Enjoy a minimum of 16 days of Annual Leave (increasing with seniority) and we also provide specific paid leave for life events.
• Continuous Development: We invest in your growth with individually set-up development plans, access to language courses, and various internal trainings.
• Flexible Work & Well-being: Hybrid work options (for most roles).
• Community Engagement: Opportunities to participate in volunteer activities to support Non-Profit Organizations.

Why join Avery Dennison

We are a global materials science and digital identification solutions company with locations in over 50 countries, and approximately 35,000 employees worldwide. As a science and innovation company, we believe that diverse teams are stronger teams. We are committed to fostering a culture of curiosity and courage, where you can grow your career with a company that has innovation in its DNA. Founded on creating real-world impact to enable a better future, we strive to provide an open, collaborative culture where diversity of thought is encouraged and respected. Hear from our employees about what it's like working at Avery Dennison. Learn more at www.averydennison.com .

At Avery Dennison, we work with the biggest brands in the Apparel Industry. Our site in Istanbul, founded in 2007, is a collaborative and dynamic environment that supports our Apparel Solutions division and employs over 50 talented individuals. Key functions at this site include Customer Service, Finance, Sales, Global Product Development offering diverse career paths and opportunities for growth.

Equal Opportunity Employer

Avery Dennison is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other protected status. If you are unable to use our online application process due to a disability, please contact us to request an accommodation at [e-mail]. In the EMEA region, we foster an inclusive culture through active Employee Resource Groups (ERGs) like Elevate, Unite, and our Mental Health group. Please visit our DE&I page to learn more about our Diversity, Equity & Inclusion approach.