Guest Services Agent - Front Desk & Reservations

ibis, ibis Styles, ibis budget; Esenyurt; On-site; TRY 134,000 - 201,000; Full time

Job summary

Accor is seeking a Front Desk/Reception role in Esenyurt to welcome guests, handle reservations and billing, and coordinate with Housekeeping and F&B to ensure a smooth guest experience.

The ideal candidate will have a service-focused attitude, some experience, and proficiency in English, with the ability to work shifts and maintain accurate records in Opera. Join a global hospitality group offering growth opportunities and a heartist culture.

Qualifications

• Service-focused personality essential.
• Experience is an asset.
• Experience with Opera or related system.
• English communication skills required.

Responsibilities

• Answering phones and giving guests information about the hotel.
• Making reservations and entering guest charges into accounts.
• Communicating guest needs to Housekeeping and F&B departments.
• Collecting and delivering guest invoices to the manager daily.
• Handling reservations by email, fax or phone and recording in the system.
• Reporting to the FO Manager and monitoring unpaid debts.

Skills

Service oriented

Problem solving

English proficiency

Shift work

Tools

Opera PMS

Job description

Accor is seeking a Front Desk/Reception role in Esenyurt to welcome guests, handle reservations and billing, and coordinate with Housekeeping and F&B to ensure a smooth guest experience.

The ideal candidate will have a service-focused attitude, some experience, and proficiency in English, with the ability to work shifts and maintain accurate records in Opera. Join a global hospitality group offering growth opportunities and a heartist culture.