Reservations Officer

Geccele; Muratpaşa; On-site; TRY 18,000 - 26,000; Full time

Job summary

geccele is seeking a Reservations Officer to manage daily reservation activities, including inquiries, bookings, and updating systems on-site in Antalya. You will coordinate with residents, guests, and partners, confirm details, provide pricing info, and offer suitable options.

The role supports sales through upselling and promoting special offers while maintaining accurate records and reports for seamless operations.

Qualifications

• Experience with reservations and airline ticketing using booking software.
• Excellent customer service and communication to manage guest expectations.
• Sales skills with upselling and cross-selling to convert inquiries.
• Attention to detail in data entry, documentation and scheduling.
• Proficiency in office tools; hospitality or travel industry experience is a plus.
• On-site availability in Antalya and ability to collaborate cross-functionally.
• Turkish fluency and good English or other foreign language skills preferred.

Responsibilities

• Handle daily reservation inquiries and process bookings.
• Update reservation systems accurately and maintain records.
• Coordinate with other departments to ensure smooth check-in/check-out.
• Upsell services and promote special offers.
• Provide pricing information and suitable accommodation options.

Skills

Reservations

Airline Ticketing

Customer Service

Communication

Sales Upselling

Cross-selling

Data Entry

Scheduling

Team Collaboration

Tools

Booking Software

Reservation Systems

Office Tools

Job description

Company Description

geccele provides exceptional services to residents and guests of high-quality residences, focusing on comfort, efficiency, and personalized attention. The company leverages technological innovations to deliver seamless reservation and customer experiences. By combining service excellence with modern tools, geccele maintains a strong competitive advantage in the hospitality market. Team members contribute directly to creating memorable stays and long-term relationships with guests and property owners.

Role Description

The Reservations Officer is responsible for managing daily reservation activities, including handling inquiries, processing bookings, and updating reservation systems accurately. This full-time, on-site role in Antalya involves communicating with residents, guests, and partners to confirm details, provide pricing information, and offer suitable accommodation or service options. The role includes coordinating with other departments to ensure smooth check-in and check-out processes, resolving booking issues, and maintaining high standards of customer service. The Reservations Officer also supports sales opportunities by upselling services and promoting special offers, while ensuring all records and reports are kept up to date.

Qualifications

• Strong skills in Reservations and Airline Ticketing, with experience using booking and reservation software.


• Customer Service and Communication skills, including the ability to handle inquiries professionally and manage guest expectations.


• Sales capabilities, with a focus on upselling, cross-selling, and converting inquiries into confirmed bookings.


• Attention to detail and accuracy in data entry, documentation, and scheduling.


• Proficiency in relevant office tools and reservation systems; prior hospitality or travel industry experience is an advantage.


• Ability to work on-site in Antalya, manage time effectively, and collaborate with cross-functional teams.


• Fluency in Turkish and good command of English or other foreign languages is preferred.