Guest Experience Agent — Hotel Front Desk

Kimpton; Turkey; On-site; TRY 350,000 - 500,000; Full time

Job summary

Kimpton Hotels & Restaurants seeks a friendly Receptionist/Front Office Agent to welcome guests, manage check-in/out, and work with the team to ensure smooth arrivals. You will handle calls and emails, process reservations and payments, and uphold brand standards with personalized, professional service.

The role requires strong guest relations, English language ability, and flexibility to work in shifts in a fast-paced hotel environment.

Qualifications

• Previous experience in Front Office or hospitality operations is preferred.
• Strong communication and guest relations skills.
• Good command of English is preferred.
• Able to work in shifts.
• Well-groomed and attentive to personal presentation standards.
• Team-oriented, responsible, and adaptable to a fast-paced environment.
• Able to follow operational and service standards professionally.
• Strong problem-solving and organizational skills.
• Passionate about hospitality and guest satisfaction.

Responsibilities

• Managing check-in and check-out procedures in accordance with hotel standards
• Welcoming guests professionally and delivering an exceptional guest experience
• Handling guest requests, reservations, and payment processes effectively
• Managing telephone and e-mail communication professionally
• Supporting daily Front Office operations and teamwork
• Ensuring guest satisfaction with a positive and solution-oriented approach
• Following brand standards and Front Office procedures professionally
• Maintaining confidentiality and professionalism in guest relations
• Creating memorable guest experiences through personalized service

Skills

Guest relations

Communication

Problem solving

Teamwork

English language

Presentation standards

Adaptability

Organization

Multitasking

Job description

Kimpton Hotels & Restaurants seeks a friendly Receptionist/Front Office Agent to welcome guests, manage check-in/out, and work with the team to ensure smooth arrivals. You will handle calls and emails, process reservations and payments, and uphold brand standards with personalized, professional service.

The role requires strong guest relations, English language ability, and flexibility to work in shifts in a fast-paced hotel environment.