Guest Experience Concierge

Hilton; Çankaya; On-site; TRY 180,000 - 300,000; Full time

Job summary

Hilton is seeking a Guest Service Agent to ensure smooth check-in and check-out and deliver the warm, welcoming hospitality our guests expect. You will be the first point of contact, providing local information, handling payments, and promoting hotel services to enhance guest experiences.

The ideal candidate brings a passion for service, excellent communication skills, and a team-oriented mindset to help create memorable stays for every guest.

Qualifications

• Experience delivering friendly, helpful guest service.
• Ability to communicate clearly with guests and team members.
• Wamiliarity with hotel procedures and front desk operations (check-in/out).

Responsibilities

• Deliver a warm welcome to guests during arrival and assist with check-in procedures.
• Process guest departures by verifying charges, handling payments, and issuing receipts.
• Provide hotel information, rates, promotions, and local area recommendations to guests.
• Promote hotel services and amenities to maximize guest satisfaction and revenue.
• Respond to guest requests, resolve concerns promptly, and manage messages and communications.

Skills

Customer service

Hospitality

Communication

Job description

Hilton is seeking a Guest Service Agent to ensure smooth check-in and check-out and deliver the warm, welcoming hospitality our guests expect. You will be the first point of contact, providing local information, handling payments, and promoting hotel services to enhance guest experiences.

The ideal candidate brings a passion for service, excellent communication skills, and a team-oriented mindset to help create memorable stays for every guest.