Guest-Centric Waiter/Waitress — Flexible Hours & POS Expert

Soho House & Co; Fatih; On-site; TRY 134,000 - 201,000; Full time

Job summary

Soho House & Co in Marmara Fatih is seeking a courteous waiter who can inform guests about daily specials, take orders, and ensure accuracy in the Micros system while maintaining high service standards.

You will work flexible hours, including weekends, coordinate with kitchen and bar teams, uphold grooming standards, and assist guests with queries to guarantee a smooth dining experience. You will also upsell, follow allergy procedures, and hand over properly at each shift.

Qualifications

• Ability to work well under the pressure of coordinating many requests at any given time.
• Ability to work flexible hours, including weekends, holidays if necessary.
• Knowledge of POS device.
• Service knowledge.
• Spoken and written fluency in English.

Responsibilities

• Inform guests about the special items for the day and menu changes if any.
• Suggest food and beverages to the guests and also try to up-sell.
• Take food and beverage orders from the guests on the order taking pads.
• Making sure that the order is correct by repeating them to the guests.
• Entering the food and beverage in our Micros System.
• Mise-en-Place / adhering to the duties check-lists.
• Performing basic cleaning tasks as needed or directed by supervisor/manager.
• Filling in for absent staff as needed.
• Communicate to the guests and provide assistance with their queries.
• Coordinate with different departments (i.e. bar/kitchen etc.) to ensure smooth operation and guests satisfaction.
• Promptly respond to the guests with any additional requests.
• Adhere to grooming and appearance standards consistently.
• Is aware of allergy procedure.
• Is familiar with all tasting-notes from all menu items (food and beverage).
• Help other areas of the restaurant when needed.
• Is familiar with the waiter-cashing out procedure.
• Making sure that a proper handover has been done before leaving the shift.

Skills

Pressure handling

Flexible hours

POS knowledge

Service knowledge

English fluency

Tools

Micros System

Job description

Soho House & Co in Marmara Fatih is seeking a courteous waiter who can inform guests about daily specials, take orders, and ensure accuracy in the Micros system while maintaining high service standards.

You will work flexible hours, including weekends, coordinate with kitchen and bar teams, uphold grooming standards, and assist guests with queries to guarantee a smooth dining experience. You will also upsell, follow allergy procedures, and hand over properly at each shift.