Guest Experience Server

Grand Hyatt

Fatih

On-site

TRY 167,000 - 257,000

Full time

10 days ago

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Job summary

Grand Hyatt in Fatih, Turkey seeks an enthusiastic hospitality professional to deliver exceptional guest service in our food and beverage outlets. You will assist the team in daily operations, maintain a warm and welcoming atmosphere, and ensure guests enjoy a memorable dining experience.

You will learn menu items, perform mise-en-place, take orders, clear tables, and support back-of-house operations while upholding high standards of hygiene and appearance and collaborating with colleagues

Responsibilities

To deliver our purpose and provide exceptional, friendly, courteous and professional guest service at all times.
To serve food and beverages to guests, according to the established standards of performance and service sequence established for the outlet.
To report all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
To maintain high standard of quality and speedy service.
To provide a warm, friendly and caring welcome to all guests.
To have a thorough understanding and knowledge of all food and beverage items in the menus.
To assist the team to prepare the outlet for operation, including mise-en-place, setting and resetting tables, cleaning the furniture’s and side station.
Communicate additional meal requirements, allergies, dietary needs, and special requests to the team leader.
To ensure all the food and beverage order to recorded at the micros terminal
To be flexible wherever possible in meeting special requests from guests for specific food and beverage preparation methods and ingredients.
To serve food and beverages according to the standards established.
To clear tables and removes dirty dishes to the dish area. Support food and beverage back of the house organization where needed.
To complete opening and closing duties as assigned.
To assist the team picking up the requisition from the store
To maintain the assigned station, section in a clean and orderly manner at all times.
To respond to any changes in the restaurant function, as dictated by the hotel.
To maintain a high standard of personnel appearance and hygiene at all times.
To maintain a good working relationship with staff in the outlet and all other departments.
To attend all training sessions organized by the food and beverage management.
To work accordingly with the demands of Food and beverage functions.