Club Receptionist - Soho House Istanbul

Soho House & Co; Fatih; On-site; TRY 180,000 - 210,000; Full time

Job summary

Soho House & Co in Istanbul is seeking a Club Receptionist to deliver first-class service to private members and guests. You will greet, assist, and check-in/out members, coordinate concierge requests, and guide guests around the club while maintaining a friendly, professional demeanor.

Fluency in English and Turkish, excellent communication, and the ability to multitask under pressure are essential. You must be flexible regarding hours, including weekends when required.

Qualifications

• Complete understanding of service delivery for Soho House members and guests.
• Ability to handle multiple requests under pressure.
• Approachable and reliable.
• Flexible as the job changes.
• Ability to work flexible hours, including weekends and holidays.
• Fluency in English and Turkish (spoken and written).

Responsibilities

• Care for club private members throughout their visit.
• Take initiative to deliver first-class service.
• Check-in control, concierge duties, and check-out for private members.
• Meet, greet and bid farewell to private members – with a smile and eye contact.
• Escort private member guests to related places when possible.
• Operate telephone systems.
• Operate the club private membership system.
• Cash handling related to Club Reception.
• Have a basic knowledge of the surrounding area to assist guests with queries.

Skills

English fluency

Turkish fluency

Job description

We are looking for Club Receptionist with the qualifications below:

• A complete understanding and ability to provide the service delivery expected Soho House members and by guests
• Ability to work well under the pressure of coordinating many requests at any given time
• Being approachable and reliable
• Ability to be flexible as the job changes
• Ability to work flexible hours, including weekends, holidays if necessary
• Spoken and written fluency in English and in Turkish

Job Description

Responsibility for the care of club private members throughout their visit

• To use own initiative and to personally take any action appropriate to deliver a first class service
• Responsibility for private member’s check-in control, concierge duties and check-out
• To meet, greet and bid farewell to all private members – with a smile and making eye contact
• To escort private member guests to related place whenever possible
• Fully understand and operate the telephone systems
• Fully understand and operate the club private membership system
• Accountable for the Club Reception cash handling issues
• To have a basic knowledge of the surrounding area in order to assist guests with their queries