Group&Event Sales Manager

Sheraton; Kâğıthane; On-site; TRY 90,000 - 130,000; Full time

Job summary

Sheraton İstanbul Kağıthane'de Grup Satış Yöneticisi arıyoruz. Adaylar, uluslararası zincir otellerin Grup Satış süreçlerine hakim olmalı ve kurumsal/ajans ilişkilerini başarıyla yönetmelidir.

İş tanımı; satış stratejilerine uygun planlar geliştirmek, promosyonları uygulamak ve misafir memnuniyetini sürekli olarak artırmak üzere ekiplerle işbirliği yapmaktır. Opera sistemiyle oda ve toplantı yönetimi deneyimi olan adaylar tercih edilir.

Qualifications

• Uluslararası zincir otelde Grup Satış departmanında tecrübe edin.
• Kurumsal ve ajans ilişkilerinde güçlü iletişim becerileri gereklidir.
• Opera programı ile oda ve etkinlik yönetiminde yetkinlik öngörülür.

Responsibilities

• Satış stratejisini uygulamak için satış lideriyle çalışmak.
• Rekabetçi satış planları ve promosyonların geliştirilmesi ve uygulanması.
• Etkinlik/konferanslar öncesi ve sonrasında müşteri memnuniyetini ölçmek ve raporlamak.
• Gelen müşterileri dinlemek, ihtiyaçlarını belirlemek ve uygun çözümler önermek.
• Çalışanları müşteri hizmetlerinde mükemmelliğe teşvik etmek ve geri bildirim vermek.
• Misafir memnuniyetine odaklı toplantılar ve iş geliştirme çerçevesinde departmanlarla koordinasyon sağlamak.

Skills

Group Sales

Corporate relations

Agency relations

Opera (Rooms & Events)

Communication

Organization

Teamwork

Guest satisfaction

Tools

OPERA PMS

Job description

Job DescriptionWe’re looking for an \"Group Sales Manager\" who is ready to join the Sheraton Family where the world comes together!• Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.• Assists in the development, implementation and sustaining of aggressive solicitation program focused on increasing business.• Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the ADOS.• Assists with the development and implementation of promotions, both internal and external.• Reviews sales and catering guest satisfaction results to identify areas of improvement.• Interacts with guests to obtain feedback on product quality and service levels• Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction• Empowers employees to provide excellent customer service• Observes service behaviors of employees and provides feedback to individuals and/or managers• Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement• Ensures that a customer recognition program is in effect throughout Sales• Participates in and practices daily service basics of the brand• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company• Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.Required Skills- Experience Group Sales department of an international chain hotel- Strong corporate and agency relations- Competent in Opera both in rooms and event management- Strong communication and organisation skills- Teamwork and guest satisfaction orientedSummary InfoPosition : Sales ManagerSector : Turizm - OtelcilikDepartment : Satış , Turizm - OtelcilikWorking Type : Tam zamanlıWorking Preference : İş YerindeCareer Level : Orta Düzey YöneticiLocation : İstanbul Avrupa Yakası Kağıthaneİstanbul Avrupa Yakası KağıthaneExperience : 3-7 yılRefresh Date : 2.11.2026Last Application Date : 1.01.2027