Assistant Groups, Banquet & Catering Sales Manager

Mandarin Oriental Group; Fatih; On-site; TRY 420,000 - 620,000; Full time

Job summary

Mandarin Oriental Group in Istanbul seeks an Assistant Groups, Banquet & Catering Sales Manager to lead inquiries, proposals, negotiations and conversions for banquet, catering, weddings and corporate events.

You will collaborate with Revenue and Operations to optimize pricing, availability, and terms, while building strong relationships with agencies, planners and corporate clients. Fluent Turkish/English is preferred and occasional evening/weekend work may be required.

Qualifications

• Manage incoming Banqueting, Catering, Wedding, Social and Corporate Event enquiries from qualification through conversion.
• Take ownership of proposals, negotiation, contracting, handover and post-event follow-up.
• Understand the client’s complete requirements and maximize value across event space, F&B, accommodation, and other hotel experiences.
• Prepare personalized and commercially compelling proposals within agreed response standards.
• Conduct client meetings, site inspections and event presentations.
• Achieve agreed revenue, conversion, average-spend and sales-activity targets.
• Maximize revenue through upselling of menus, beverages, accommodation and additional experiences.
• Work closely with Revenue Management and Operations on pricing, availability, minimum spends and terms.
• Maintain accurate enquiry details, financial values, status and next actions in Delphi.
• Review lost and turned-down business to identify conversion barriers and improvement opportunities.
• Ensure confirmed business is handed over to Event Management and Operations.
• Build relationships with event agencies, planners, DMCs, corporate clients and other partners.

Responsibilities

• Manage incoming Banqueting, Catering, Wedding, Social and Corporate Event enquiries from qualification through conversion.
• Take ownership of proposals, negotiation, contracting, handover and post-event follow-up.
• Understand the client’s complete requirements and maximize value across event space, F&B, accommodation and other hotel experiences.
• Prepare personalized and commercially compelling proposals within agreed response standards.
• Conduct client meetings and site inspections to support event presentations and decisions.
• Aim to achieve revenue, conversion, and average-spend targets while maintaining high client satisfaction.

Skills

Banquet sales

Catering sales

Event sales

Group sales

Negotiation

Client relationship management

Education

Experience in luxury hospitality

Tools

Delphi

Job description

As "Assistant Groups, Banquet & Catering Sales Manager", you will be responsible for the following duties:

• Manage incoming Banqueting, Catering, Wedding, Social and Corporate Event enquiries from qualification through conversion.
• Take ownership of proposals, negotiation, contracting, handover and post-event follow-up.
• Understand the client’s complete requirements and maximize value across event space, F&B, accommodation, and other hotel experiences.
• Prepare personalized and commercially compelling proposals within agreed response standards.
• Conduct client meetings, site inspections, menu discussions and event presentations.
• Achieve agreed revenue, conversion, average-spend and sales-activity targets.
• Maximize revenue through relevant upselling of menus, beverages, accommodation and additional experiences.
• Work closely with Revenue Management and Operations on pricing, availability, minimum spends and commercial terms.
• Maintain accurate enquiry details, financial values, status and next actions in Delphi.
• Review lost and turned-down business to identify conversion barriers and improvement opportunities.
• Ensure confirmed business is accurately handed over to Event Management and Operations.
• Build relationships with event agencies, planners, DMCs, corporate clients and other relevant partners.

As "Assistant Groups, Banquet & Catering Sales Manager", we expect from you:

• Previous Banquet, Catering, Event or Group Sales experience, preferably in luxury hospitality.
• Strong understanding of event sales, pricing, contracting and F&B packages.
• Proven ability to qualify enquiries, prepare strong proposals and convert business.
• Commercially driven, detail-oriented and able to manage multiple opportunities and deadlines.
• Excellent client-facing, communication and relationship-management skills.
• Experience with Delphi or a comparable sales and catering system is preferred.
• Fluent in Turkish and English; additional languages are an advantage.
• Flexibility to support evening or weekend client appointments and events when required.