Global Logistics Customer Experience Consultant (6-Month)

A.P. Moller - Maersk; Konak; On-site; TRY 180,000 - 240,000; Full time

Benefits offered by this job

Annual bonus

Career growth opportunities

Global logistics environment

Job summary

Maersk is seeking a Customer Experience Consultant for a 6-month fixed-term contract in Turkey. You will manage the end-to-end shipment lifecycle, delivering outstanding service and building strong customer relationships across internal and offshore teams.

The role combines operational excellence with a commercial mindset, seeking opportunities to drive customer satisfaction and support growth in a fast-paced, international logistics environment.

Qualifications

• Experience in import/export operations within logistics.
• Customer-facing role with a strong commercial focus.
• Proficient in Microsoft Office, especially Outlook and Excel.
• Fluent in Turkish and English, both written and spoken.
• Attention to detail and a commitment to operational excellence.

Responsibilities

• Manage the full shipment lifecycle, ensuring a positive customer experience from start to finish.
• Proactively resolve service-related issues and provide timely customer support.
• Build and maintain strong relationships with customers, internal stakeholders, and offshore service teams.
• Understand customer needs and business drivers to deliver tailored logistics solutions.
• Identify opportunities to enhance customer satisfaction and support commercial growth.
• Collaborate effectively across functions to ensure operational excellence.

Skills

Customer focus

Commercial awareness

Prioritization

Problem solving

Independent with teamwork

Stakeholder management

International environment

Tools

Microsoft Excel

Outlook

Job description

Maersk is seeking a Customer Experience Consultant for a 6-month fixed-term contract in Turkey. You will manage the end-to-end shipment lifecycle, delivering outstanding service and building strong customer relationships across internal and offshore teams.

The role combines operational excellence with a commercial mindset, seeking opportunities to drive customer satisfaction and support growth in a fast-paced, international logistics environment.