Service Planning Coordinator (Dispatcher)

Videojet Technologies Urun Kodlama ve Etiketleme Danismanlik ve Ticaret Limited Sirketi; Fatih; On-site; TRY 300,000 - 540,000; Full time

Job summary

Videojet Technologies is seeking a Service Planning Coordinator (Dispatcher) in Istanbul to plan and coordinate Field Service Engineers’ appointments. You will collaborate with Helpdesk and Account Managers to optimize assignments, ensuring customer satisfaction and timely service delivery.

Ideal candidates have 1-3 years in service coordination or related industries, CRM experience (Salesforce preferred), and strong English communication skills.

Qualifications

• Ability to meet deadlines and multitask in a fast-paced environment.
• Experience with Salesforce (CRM) is a plus.
• 1-3 years of industry or customer service experience.
• Experience in marking/coding industry or industrial automation is a plus.
• Strong written and verbal English communication skills preferred.

Responsibilities

• Manage the schedule of Field Service Engineers (approx. 20) for interventions, preventive maintenances, and installations.
• Send and track deliveries of parts needed for service tasks.
• Monitor service appointments and parts deliveries.
• Confirm visits to customers and update dashboards on team availability and response times.
• Ensure effective communication with Account Managers and Field Service Engineers.

Skills

Schedule management

Customer service

Multitasking

Time management

Communication skills

CRM experience

Tools

Salesforce

Job description

Are you… Interested in working for an international and diverse company? Interested in developing your career in a leading Printing, Coding and Marking industry? Looking for a friendly and supporting team? If so, read on! It’s likely you have purchased or used a product touched by Videojet Technologies this week. From freshness dating to track and trace coding, our technologies help ensure products sold across the globe are authentic and safe for consumers to use in the food, beverage, pharmaceutical, and industrial marketplaces. We recognize that people come with a wealth of experience and talent. Diversity of experience and skills combined with passion is a key to innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions.

You as a Service Planning Coordinator (Dispatcher) at Videojet Technologies, play a key role in planning and coordinating all appointments for the Field Service Engineers. You work together with the Helpdesk and Account Managers to plan all assignments for Field Service Engineers as best as possible keeping customer satisfaction in mind. The role will be located in Istanbul.

• Manage the schedule of around 20 Field Service Engineers by assigning them the interventions, preventive maintenances, and installations of our machines according to several criteria (skills, location, urgency, etc.)
• Send and track deliveries of parts needed to fulfil service tasks
• Monitor service appointments and delivery of parts ordered by Field Service Engineers
• Confirm visits to our customers
• Update dashboards (e.g. availability of Field Service Engineers and Response Time)
• Ensure efficient communication with Account manager and Field Service Engineers

The essential requirements of the job include:

• The ability to meet the deadlines and multitask to perform various activities
• Experience with Salesforce is a plus (Customer Relationship Management software - CRM)
• 1-3 years of industry experience or a related customer service experience
• Experienced within the marking and coding industry, industrial automation or related industry is a plus
• Comfortable working in a customer-focused environment where urgent operational needs may occasionally require schedule flexibility.
• Strong written and verbal communication skills in English are preferred.

At Videojet Technologies, a Veralto Company, safeguarding food, medicine, and essentials everyone, everywhere has a right to know that the food, medicines, and packaged goods they rely on are safe. This is where Videojet Technologies, a global leader in product identification, provides innovative coding and marking solutions that helps customers ensure product safety and improve their productivity. Videojet is proud to be a Product Quality & Innovation company in Veralto (NYSE: VLTO). Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto is creating today.

Veralto is a $5B global leader in essential technology solutions made up of over 16,000 associates across our Water Quality and Product Identification segments all united by a powerful purpose: Safeguarding the World’s Most Vital Resources.

İdeal Aday Profili

Müşteri odaklı, organize ve operasyonel koordinasyon becerileri güçlü bir profesyonel arıyoruz. İdeal aday, Servis Mühendislerinin planlamasını etkin şekilde yönetebilen, aynı anda birden fazla görevi takip edebilen ve hızlı tempolu bir çalışma ortamında önceliklendirme yapabilen kişidir. Adayın müşteri hizmetleri, servis koordinasyonu, planlama veya ilgili alanlarda 1-3 yıl deneyime sahip olması beklenmektedir. Günlük olarak müşteriler, Saha Servis Mühendisleri ve Satış Yöneticileri ile iletişim halinde olacağından güçlü iletişim becerilerine sahip olması önemlidir. Salesforce veya benzeri CRM sistemleri konusunda deneyim tercih sebebidir. Markalama ve kodlama, endüstriyel otomasyon, üretim veya benzer teknik sektörlerde deneyim ise avantaj sağlayacaktır. Temel Yetkinlikler Servis planlama ve koordinasyon Müşteri ilişkileri ve müşteri hizmetleri yönetimi Çoklu görev yönetimi ve önceliklendirme Zaman yönetimi ve sonuç odaklı çalışma Güçlü organizasyon becerileri İngilizce yazılı ve sözlü iletişim yetkinliği Detay odaklı çalışma anlayışı Problem çözme ve koordinasyon becerileri CRM sistemleri bilgisi (tercihen Salesforce) Takım çalışması ve paydaş yönetimi

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.