Part-time Service Team Intern

Videojet Technologies; Ataşehir; On-site; TRY 300,000 - 420,000; Full time

Job summary

Videojet Technologies, a Veralto company and global leader in product identification, seeks a Service Planning Coordinator to join the Istanbul team. You will plan and coordinate all appointments for Field Service Engineers, liaising with Helpdesk and Account Managers to maximize customer satisfaction.

A typical day includes scheduling about 11 engineers, tracking parts deliveries, updating dashboards, confirming visits, and ensuring clear communication with account managers and engineers.

Qualifications

• 1-3 years of industry experience or related customer service experience.
• Experience within the marking and coding industry, industrial automation or related industry is a plus.
• Fluent in written and spoken Turkish and English.

Responsibilities

• Manage the schedule of around 11 Field Service Engineers by assigning interventions, preventive maintenances, and installations according to skills, location, urgency, and other criteria.
• Send and track deliveries of parts needed to fulfil service tasks.
• Monitor service appointments and delivery of parts ordered by Field Service Engineers.
• Confirm visits to customers and update dashboards (e.g., availability of Field Service Engineers and response time).
• Ensure efficient communication with Account managers and Field Service Engineers.

Skills

Customer service

Time management

Turkish fluency

English fluency

Tools

Salesforce

Job description

Are you…

Interested in working for an international and diverse company?

Interested in developing your career in a leading Printing, Coding and Marking industry?

Looking for a friendly and supporting team?

If so, read on!

It’s likely you have purchased or used a product touched by Videojet Technologies this week. From freshness dating to track and trace coding, our technologies help ensure products sold across the globe are authentic and safe for consumers to use in the food, beverage, pharmaceutical, and industrial marketplaces.

We recognize that people come with a wealth of experience and talent. Diversity of experience and skills combined with passion is a key to innovation and excellence. Therefore, we encourage people from all backgrounds to apply to ourpositions.

You As a Service Planning Coordinator (Dispatcher) at Videojet Technologies, you play a key role in planning and coordinating all appointments for the Field Service Engineers. You work together with the Helpdesk and Account Managers to plan all assignments for Field Service Engineers as best as possible keeping customer satisfaction in mind. and will be located in Istanbul.

In this role, a typical day will look like:

• Manage the schedule of around 11 Field Service Engineers by assigning them the interventions, preventive maintenances, and installations of our machines according to several criteria (skills, location, urgency, etc.)
• Send and track deliveries of parts needed to fulfil service tasks
• Monitor service appointments and delivery of parts ordered by Field Service Engineers
• Confirm visits to our customers
• Update dashboards (e.g. availability of Field Service Engineers and Response Time)
• Ensure efficient communication with Account manager and Field Service Engineers

The essential requirements of the job include:

• The ability to meet the deadlines and multitask to perform various activities
• Experience with Salesforce is a plus (Customer Relationship Management software - CRM)
• 1-3 years of industry experience or a related customer service experience
• Experienced within the marking and coding industry, industrial automation or related industry is a plus
• Fluent in written and spoken Turkish and English

At Videojet Technologies, a Veralto Company, safeguarding food, medicine, and essentials everyone, everywhere has a right to know that the food, medicines, and packaged goods they rely on are safe. This is where Videojet Technologies, a global leader in product identification, provides innovative coding and marking solutions that helps customers ensure product safety and improve their productivity.

Videojet is proud to be a Product Quality & Innovation company in Veralto (NYSE: VLTO). Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto is creating today. Veralto is a $5B global leader in essential technology solutions made up of over 16,000 associates across our Water Quality and Product Identification segments all united by a powerful purpose: Safeguarding the World’s Most Vital Resources.

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.