Global Customer Service Specialist – Orders & Coordination

Randstad Türkiye; Çukurova; On-site; TRY 33,000 - 47,000; Full time

Job summary

Randstad Türkiye in Adana/Çukurova is seeking a Customer Service Representative to join our global business partner's team. You will handle customer orders, coordinate with Sales, Logistics, Finance, and other internal groups to resolve issues, and ensure smooth order flow.

You will generate daily closing reports, assist with complaint and returns processes, and ensure adherence to policies and internal controls, with clear communication and proactive problem solving.

Qualifications

• Bachelor’s Degree required.
• Experience is an asset but not required.
• At least intermediate English proficiency.
• Proficiency in Microsoft Office programs.
• Good written and verbal communication skills.
• Active listening and customer management skills.

Responsibilities

• Receives and processes all types of customer orders.
• Coordinate closely with Sales, Logistics, Finance, Supply Chain, and other internal teams to resolve customer issues.
• Generate daily closing reports and ensure data accuracy during season.
• Processes customer complaints and returns according to Complaint Management process and return policies.
• Follows desk procedures/policies in compliance with internal control processes and provides monthly documentation.

Skills

Customer service

English proficiency

Communication skills

Active listening

Team coordination

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

Randstad Türkiye in Adana/Çukurova is seeking a Customer Service Representative to join our global business partner's team. You will handle customer orders, coordinate with Sales, Logistics, Finance, and other internal groups to resolve issues, and ensure smooth order flow.

You will generate daily closing reports, assist with complaint and returns processes, and ensure adherence to policies and internal controls, with clear communication and proactive problem solving.