Senior Customer Order Manager, Global Operations

Kastamonu Entegre; Üsküdar; On-site; TRY 900,000 - 1,300,000; Full time

Job summary

Kastamonu Entegre is seeking a Customer Order Management Manager to oversee end-to-end order and complaint processes from Altunizade, Istanbul. The role requires strategic leadership to align Sales, Production, and Supply Chain with customer expectations and business goals.

Responsibilities include KPI oversight, cross-functional collaboration, and driving digitalization of workflows to improve service quality, accuracy, and efficiency.

Qualifications

• Bachelor’s degree in Business Administration, International Trade, Industrial Engineering, Logistics, or related field.
• Strong expertise in export operations, international trade, logistics, and order-to-delivery processes.
• Experience in process improvement and cross-functional process management.

Responsibilities

• Define objectives, priorities, and action plans for customer order and complaint management.
• Lead end-to-end order management with Sales, Production, Supply Chain, Logistics, and Finance.
• Establish KPIs and drive improvements in service levels.
• Oversee complaint handling, analyze root causes, and lead cross-functional initiatives.
• Review reports, identify risks/opportunities, and provide insights to senior management.
• Drive system, workflow, and operating model improvements within order/complaint processes.
• Ensure cross-functional collaboration to improve order and complaint management.
• Lead standardization, digitalization, and efficiency initiatives for visibility and quality.

Skills

Customer order management

Export operations

Process optimization

Cross-functional collaboration

Communication and negotiation

Leadership of operational teams

Education

Bachelor's degree in Business Administration or related field

Master's degree is an asset

Job description

Kastamonu Entegre is seeking a Customer Order Management Manager to oversee end-to-end order and complaint processes from Altunizade, Istanbul. The role requires strategic leadership to align Sales, Production, and Supply Chain with customer expectations and business goals.

Responsibilities include KPI oversight, cross-functional collaboration, and driving digitalization of workflows to improve service quality, accuracy, and efficiency.