Global Order Support Specialist (Bilingual)

Alfa Laval Mid Europe GmbH; Fatih; On-site; TRY 250,000 - 350,000; Full time

Job summary

Alfa Laval Mid Europe GmbH in Turkey seeks a detail-oriented Order Management Specialist to join our global team. You will review orders, enter data into the ERP, manage lifecycle, and coordinate with internal departments to ensure timely delivery and customer satisfaction.

Ideal candidates have experience in customer support or sales administration, strong English and Turkish communication skills, and the ability to handle multiple tasks with accuracy while driving process improvements across

Qualifications

• Experience in customer support or order management.
• Strong written and verbal communication.
• Excellent organizational and analytical abilities.
• Ability to work independently and manage multiple tasks.
• Customer-focused with a solution-oriented approach.
• Team collaboration across functions.
• Fluency in Turkish and English.

Responsibilities

• Review incoming orders for accuracy and contract compliance.
• Enter customer orders into the ERP system accurately.
• Manage orders throughout the lifecycle, including post-shipment closure.
• Coordinate order changes with relevant internal departments.
• Respond to inquiries regarding orders, billing, and service issues.
• Support resolution of complaints and delivery issues.

Skills

Customer support

Order management

Sales administration

Communication skills

Organizational skills

Turkish & English fluency

Job description

Alfa Laval Mid Europe GmbH in Turkey seeks a detail-oriented Order Management Specialist to join our global team. You will review orders, enter data into the ERP, manage lifecycle, and coordinate with internal departments to ensure timely delivery and customer satisfaction.

Ideal candidates have experience in customer support or sales administration, strong English and Turkish communication skills, and the ability to handle multiple tasks with accuracy while driving process improvements across