German-Speaking Customer Support Specialist

Lingo-nova; İzmit; On-site; TRY 167,000 - 268,000; Full time

Benefits offered by this job

Meal vouchers

Private Health & Life Insurance

Job summary

Lingo-nova in Turkey is hiring German-speaking customer support agents to deliver high-quality service for prestigious brands. You will handle inbound calls, answer inquiries, and guide customers to solutions with empathy.

Requirements include native or C1/C2 German, English at least B2, and the ability to work in rotating shifts. Strong communication, listening skills, and team spirit are essential. Benefits include meal vouchers and private health & life insurance.

Qualifications

• Fluent German C1/C2 or native
• Good English (B2)
• Willingness to work in rotating shifts
• Good computer skills
• Experience with clients or customer-facing role
• Excellent communication skills
• Good listening and empathy
• Good time management
• Team spirit and flexibility

Responsibilities

• Answer inbound calls and customer inquiries
• Provide support and resolve customer service issues in a timely and empathetic manner
• Maintain accurate data input of consumer enquiries in the database
• Troubleshoot using questions, support docs and system training
• Offer recommendations to common problems or FAQs

Skills

German fluency

English proficiency

Good communication

Empathy

Time management

Team spirit

Flexibility

Computer skills

Job description

Lingo-nova in Turkey is hiring German-speaking customer support agents to deliver high-quality service for prestigious brands. You will handle inbound calls, answer inquiries, and guide customers to solutions with empathy.

Requirements include native or C1/C2 German, English at least B2, and the ability to work in rotating shifts. Strong communication, listening skills, and team spirit are essential. Benefits include meal vouchers and private health & life insurance.