German Customer Support Agent - Turkey based (FULL REMOTE)

Lingo-nova; İzmit; On-site; TRY 167,400 - 267,840; Full time

Benefits offered by this job

Meal vouchers

Private Health & Life Insurance

Job summary

Lingo-nova in Turkey is hiring German-speaking customer support agents to deliver high-quality service for prestigious brands. You will handle inbound calls, answer inquiries, and guide customers to solutions with empathy.

Requirements include native or C1/C2 German, English at least B2, and the ability to work in rotating shifts. Strong communication, listening skills, and team spirit are essential. Benefits include meal vouchers and private health & life insurance.

Qualifications

• Fluent German C1/C2 or native
• Good English (B2)
• Willingness to work in rotating shifts
• Good computer skills
• Experience with clients or customer-facing role
• Excellent communication skills
• Good listening and empathy
• Good time management
• Team spirit and flexibility

Responsibilities

• Answer inbound calls and customer inquiries
• Provide support and resolve customer service issues in a timely and empathetic manner
• Maintain accurate data input of consumer enquiries in the database
• Troubleshoot using questions, support docs and system training
• Offer recommendations to common problems or FAQs

Skills

German fluency

English proficiency

Good communication

Empathy

Time management

Team spirit

Flexibility

Computer skills

Job description

Overview

We are recruiting German Customer Support Agents to work in Turkey. Your mission as a customer support agent is to support their activities offering the best quality service to their customers, while working with prestigious worldwide brands.

Responsibilities

• Answer to inbound calls and customer inquiries;
• Answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely and empathetic manner;
• Maintain accurate data input of consumer enquiries, questions and feedback on the customer services database;
• Troubleshoot through the use of open questions, support documents and system training;
• Offer recommendations to common problems or frequently asked questions.

Requirements

• Fluency in German C1/C2 Level or native;
• Good knowledge of English (B2 level);
• Availability to work in rotating shifts;
• Good computer skills;
• Any kind of previous experience or contact with clients;
• Excellent communication skills;
• Good listening and empathy skills;
• Good time management skills;
• Team spirit and flexibility.

Salary & Benefits

• Competitive salary;
• Meal vouchers;
• Private Health & Life Insurance