German Customer Support Agent - Turkey based (FULL REMOTE)

Lingo-nova; Osmangazi; On-site; TRY 167,000 - 234,000; Full time

Benefits offered by this job

Meal vouchers

Private Health & Life Insurance

Job summary

Lingo-nova in Turkey is recruiting German-speaking Customer Support Agents. The role focuses on delivering high-quality service to customers of prestigious brands, handling inquiries, and guiding users through solutions.

As a German-speaking agent, you will answer calls, input data accurately, and troubleshoot using available resources. The position requires flexibility to work rotating shifts and good English communication skills in a dynamic support environment.

Qualifications

• Fluent German (C1/C2 or native)
• Good command of English (B2)
• Willingness to work in rotating shifts
• Good computer literacy and data entry skills
• Excellent communication abilities
• Strong listening and empathy
• Good time management and reliability
• Team spirit and adaptability

Responsibilities

• Answer inbound calls and customer inquiries
• Provide support and guidance to customers and resolve issues promptly
• Maintain accurate records of customer inquiries in the database
• Troubleshoot using available documents and systems
• Offer practical recommendations for common problems and FAQs

Skills

German fluency

English knowledge

Rotating shifts

Computer skills

Communication skills

Listening & empathy

Time management

Teamwork & flexibility

Job description

We are recruiting German Customer Support Agents to work in Turkey.

Your mission as a customer support agent is to support their activities offering the best quality service to their customers, while working with prestigious worldwide brands.

Your Role As a Customer Support Agent

• Answer to inbound calls and customer inquiries;
• Answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely and empathetic manner;
• To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database.
• To troubleshoot through the use of open questions, support documents and system training.
• To be able to offer recommendations to common problems or frequently asked questions

Requirements

• Fluency in German C1/C2 Level or Native;
• Good knowledge of English (B2 level);
• Availability to work in rotating shifts
• Good computer skills;
• Any kind of previous experience or contact with clients
• Excellent communication skills;
• Good listening and empathy skills;
• Good time management skills;
• Team spirit and flexibility.

Salary & Benefits

• Competitive salary;
• Meal vouchers
• Private Health & Life Insurance