German Customer Support Agent — Global Brands, Rotating Shifts

Lingo-nova; Osmangazi; On-site; TRY 167,000 - 234,000; Full time

Benefits offered by this job

Meal vouchers

Private Health & Life Insurance

Job summary

Lingo-nova in Turkey is recruiting German-speaking Customer Support Agents. The role focuses on delivering high-quality service to customers of prestigious brands, handling inquiries, and guiding users through solutions.

As a German-speaking agent, you will answer calls, input data accurately, and troubleshoot using available resources. The position requires flexibility to work rotating shifts and good English communication skills in a dynamic support environment.

Qualifications

• Fluent German (C1/C2 or native)
• Good command of English (B2)
• Willingness to work in rotating shifts
• Good computer literacy and data entry skills
• Excellent communication abilities
• Strong listening and empathy
• Good time management and reliability
• Team spirit and adaptability

Responsibilities

• Answer inbound calls and customer inquiries
• Provide support and guidance to customers and resolve issues promptly
• Maintain accurate records of customer inquiries in the database
• Troubleshoot using available documents and systems
• Offer practical recommendations for common problems and FAQs

Skills

German fluency

English knowledge

Rotating shifts

Computer skills

Communication skills

Listening & empathy

Time management

Teamwork & flexibility

Job description

Lingo-nova in Turkey is recruiting German-speaking Customer Support Agents. The role focuses on delivering high-quality service to customers of prestigious brands, handling inquiries, and guiding users through solutions.

As a German-speaking agent, you will answer calls, input data accurately, and troubleshoot using available resources. The position requires flexibility to work rotating shifts and good English communication skills in a dynamic support environment.