Front Office Hospitality IT Support Specialist

Radisson Hotel Group; Fatih; On-site; TRY 180,000 - 240,000; Full time

Job summary

Radisson Hotel Group is seeking a Hospitality Application Support Specialist to join our IT team. This role is designed for Front Office team members with hospitality operations experience and a passion for delivering seamless technology support to hotel staff.

You will provide hands-on technical assistance, collaborate with IT to maintain infrastructure, train users, and ensure service requests are resolved promptly while upholding RHG standards and guest experience.

Qualifications

• Hands-on hotel environment experience, preferably Front Office.
• Experience with EMMA and RHG processes.
• Strong English and Turkish language skills.
• Experience end-user support in hospitality.

Responsibilities

• Provide hands-on technical support to hotel teams, resolving software-related issues promptly and efficiently.
• Collaborate with the IT team to implement, maintain, and troubleshoot network and system infrastructure.
• Monitor and respond to IT service requests, adhering to service level agreements and providing excellent customer service.
• Assist in user training and documentation to ensure proficient technology usage by hotel staff.
• Contribute to IT projects, upgrades, and enhancements, ensuring successful implementation and minimal disruption to operations.
• Maintain accurate IT inventory records and assist in the procurement of hardware and software resources.
• Stay up to date with the latest IT trends, providing recommendations for technology improvements and optimizations.

Skills

Hotel experience

Front Office Ops

Customer service

Communication skills

Problem solving

Windows & Microsoft 365

Team collaboration

Tools

EMMA

IT basics

Job description

Radisson Hotel Group is seeking a Hospitality Application Support Specialist to join our IT team. This role is designed for Front Office team members with hospitality operations experience and a passion for delivering seamless technology support to hotel staff.

You will provide hands-on technical assistance, collaborate with IT to maintain infrastructure, train users, and ensure service requests are resolved promptly while upholding RHG standards and guest experience.