Field Services Engineer

EPS, Ekspres Personel Servis ve Danışmanlık A.Ş.; Çankaya; On-site; TRY 180,000 - 240,000; Full time

Job summary

EPS, Ekspres Personel Servis ve Danışmanlık A.Ş. seeks a Pump Field Service Engineer to drive aftermarket sales and support in the mining sector.

You will execute yearly sales plans, build relationships across maintenance teams, and provide hands-on field support while traveling to client sites and events to strengthen market presence.

Qualifications

• Engineering degree or equivalent in mechanical/industrial fields.
• 5–10 years in Sales or Technical Support in mining or related industries.
• Knowledge of mechanical equipment and maintenance practices.
• Strong communication, negotiation, and relationship-building skills.
• Willingness to travel domestically and internationally.
• Valid driver's license and proven driving record.
• Self-motivated with good time management abilities.

Responsibilities

• Execute the yearly sales plan and identify new opportunities in the assigned territory.
• Build and maintain long-term relationships with customers at all levels.
• Provide excellent customer service on pricing, delivery, parts, reliability, and troubleshooting.
• Provide hands-on field support to resolve operational and technical challenges.
• Collaborate with internal teams to develop customer-specific sales strategies.
• Maintain professionalism and product knowledge to strengthen market presence.
• Act as liaison between customers and internal teams to ensure smooth communication.
• Ensure compliance with safety regulations and company policies.
• Assist customers in inventory and spare parts planning to optimize uptime.
• Travel extensively for client meetings, events, and on-site support.

Skills

Sales

Technical support

Communication

Negotiation

Relationship building

Travel readiness

Time management

Problem solving

Driver's license

Industry knowledge

Education

Engineering degree

Technical qualification

Vocational training

Apprenticeship

Job description

We are seeking a Pump Field Service Engineer to join our global customer company operating in mining industry.

The candidate will be responsible for executing the yearly sales plan, covering aftermarket of Pumps, Hydrocyclone, Hoses and Valves. Her/his role involves generating new business opportunities and managing existing customer relationships and support on troubleshooting. You will play a crucial part in driving sales growth, ensuring exceptional customer service, and strengthening our market presence.

Job Description

• Execute the yearly sales plan, identifying new business opportunities and maximizing sales within the assigned territory.
• Build and maintain long-term relationships with customers at all organizational levels, particularly with maintenance teams, supervisors, and operators.
• Provide excellent customer service by responding to inquiries regarding pricing, delivery, product details, reliability improvement, spare parts optimization, wear life optimization, life time extension trials, root cause analysis and technical troubleshooting.
• Provide hands-on field support whenever necessary to assist customers in resolving operational and technical challenges.
• Collaborate with internal teams to develop and implement customer-specific sales strategies.
• Maintain a strong company image by demonstrating professionalism, in-depth product knowledge, and an understanding of customer needs.
• Act as a liaison between customers and internal teams, ensuring a smooth flow of communication.
• Ensure compliance with safety regulations and company policies.
• Support customers in inventory management and spare parts planning to optimize equipment availability and minimize downtime.
• Travel extensively for client meetings, industry events, and on-site sales and technical support activities.

Qualifications

• Must possess an engineering degree, technical qualification, vocational training, apprenticeship, or equivalent hands-on industry experience in mechanical, maintenance, industrial, or related fields.
• Preferably have 5-10 years of experience as Sales / Technical Support in a similar industry.
• Demonstrated knowledge of mechanical equipment, industrial machinery, maintenance practices, and mining or mineral processing operations.
• Strong problem-solving skills and a results-oriented mindset with excellent communication, negotiation, and relationship-building skills.
• Self-motivated, with strong organizational and time management abilities.
• Willingness and ability to travel domestically and internationally.
• Knowledge of business transactions, including costing, pricing, profit calculations, and contract terms.
• Demonstrated understanding of equipment performance, failure modes, reliability issues, and operational challenges within industrial or mining environments.
• Strong problem-solving, troubleshooting, and root cause analysis skills, with the ability to identify and implement practical solutions in the field.
• Must have a valid driver's license and exprienced driver.
• Prepared to work flexible work hours to meet deadlines when required