Field Service Engineer (İzmir)

Atlas Copco; Konak; On-site; TRY 240,000 - 360,000; Full time

Job summary

Atlas Copco Group in Turkey seeks a dedicated field service engineer to provide on-site service at customer locations, including planned maintenance, troubleshooting and commissioning of equipment.

The role involves building strong customer relationships, identifying business opportunities, and generating leads for the sales team. You will also provide on-site or phone support and follow safety guidelines while reporting service activities.

Qualifications

• On-site field service expertise preferred.
• Strong communication and customer-relations skills.
• Ability to troubleshoot and perform commissioning.

Responsibilities

• Provide best-in-class field service at customer sites, including maintenance, troubleshooting and commissioning.
• Care for preventive maintenance per guidelines and SOPs with the proper tools.
• Build customer relationships and identify business opportunities while on site.
• Proactively generate leads for the sales team.
• Provide technical support via phone or on-site.
• Share lessons learned to improve team knowledge and network.

Job description

• Ensure to provide best in class field service at the customer site and represent VTS brands. This can include all service activities from planned maintenance to troubleshooting and commissioning.


• To take care preventive maintenance is done according to provided guidelines and Standard Operationg Procedures with the proper, supplied tools.


• Proactively building up customer relationships and spotting of business opportunities whilst being on site.


• Proactively generate leads for the sales team.


• Provide technical support in the form of troubleshooting either by phone or on site.


• Opportunity to become certified as internal part-time trainer to provide trainings internally and help colleagues within the organization to grow their technical knowledge and ability.


• Share lessons learned with colleagues to enhance exchange of experiences and foster a strong network.


• Communicate service and other relevant activities to Customer and Service Team Leader. This would be through daily service reports or relevant forms, e-mail and telephone communications.


• Prepare information as requested whether routine or for special occasions and ensure that the customer receives proper service reports.


• Collaborate with the internal team to find optimal solutions in case of breakdowns, expanding of customers activities or other customer specific situations. In general, give the best advice possible for the customer. Make sure promises are kept.


• Ensure a neat working environment, clean tools and proper administration.


• Ensure you work according to the company’s safety guidelines, follow any customer specific safety guideline on-site. In addition, you are expected to conduct Last Minute Risk Assessments and know the decontamination info from the records. Always use necessary and prescribed Personal Protective Equipment.

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Information at a Glance

Atlas Copco Group enables technology that transforms the future. We innovate to develop products, services and solutions that are key to our customers' success. Our four business areas offer technologies for air and gas compression, vacuum and abatement, automated assembly and quality control, mobile energy management and power generation as well as portable and industrial flow technologies.

Visit the Atlas Copco Group website