Field Quality Specialist (1-Year Fixed-Term)

Otis Elevator Co.; Sarıyer; On-site; TRY 180,000 - 240,000; Full time

Benefits offered by this job

Meal card

Transportation

Private health insurance

Social allowance

24/7 employee assistant program

Employee scholarship program

Job summary

Otis Elevator Co. invites applications for a Field Quality Specialist in Turkey. The role focuses on reducing field callbacks, customer complaints, and warranty costs by analyzing field performance data and supporting root-cause investigations.

You will collaborate with Operations, Service, Sales, Engineering, and Factory teams to drive corrective actions and support continuous improvement and ISO 9001 quality activities. Travel up to 20% across the country is required.

Qualifications

• Bachelor’s degree in engineering or related field.
• Minimum 3 years of experience in Quality, Service, Operations, or Continuous Improvement.
• Good knowledge of root cause analysis, CAPA, and quality improvement tools.
• Experience with Excel, Power BI, or similar reporting tools.
• Good communication and teamwork skills.
• Ability to work in a cross-functional environment.
• Good command of written and spoken English.
• Willingness to travel across the country up to 20% of time to support OT / OPXL Programs.

Responsibilities

• Support field quality improvement activities to reduce callbacks, customer complaints, and warranty costs.
• Analyze quality and field performance data to identify improvement opportunities.
• Support root cause analysis and corrective action activities for field quality issues.
• Work with Operations, Service, New Equipment, Sales, Engineering, and Factories to resolve quality issues.
• Support customer complaint and escalation management processes.
• Prepare quality reports and dashboards using company tools.
• Participate in continuous improvement projects and share best practices.
• Support ISO 9001 quality management system activities, including audits, documentation, and corrective actions.

Skills

Root cause analysis

CAPA

Quality tools

Cross-functional teamwork

English communication

Education

Bachelor's degree in engineering

Tools

Excel

Power BI

Job description

Here is your opportunity to join Otis, with its more than 160-year legacy of providing the world's most reliable, efficient and technologically advanced elevators, escalators and people-moving systems.

We are looking for a motivated Field Quality Specialist to join our team. In this role, you will support field quality improvement initiatives aimed at reducing callbacks, customer complaints, and warranty costs. Working closely with Operations, Service, Sales, Engineering, and Factory teams, you will analyze field performance data, support root cause investigations, drive corrective actions, and contribute to Operational Excellence initiatives, customer satisfaction, and ISO 9001 quality management activities.

Responsibilities

• Support field quality improvement activities to reduce callbacks, customer complaints, and warranty costs.
• Analyze quality and field performance data to identify improvement opportunities.
• Support root cause analysis and corrective action activities for field quality issues.
• Work with Operations, Service, New Equipment, Sales, Engineering, and Factories to resolve quality issues.
• Support customer complaint and escalation management processes.
• Prepare quality reports and dashboards using company tools.
• Participate in continuous improvement projects and share best practices.
• Support ISO 9001 quality management system activities, including audits, documentation, and corrective actions.

Qualifications

• Bachelor’s degree in engineering or a related field.
• Minimum 3 years of experience in Quality, Service, Operations, or Continuous Improvement.
• Good knowledge of root cause analysis, CAPA, and quality improvement tools.
• Experience with Excel, Power BI, or similar reporting tools.
• Good communication and teamwork skills.
• Ability to work in a cross-functional environment.
• Good command of written and spoken English.
• Willingness to learn and develop within Field Quality and Operational Excellence.
• Willingness to travel across the country up to 20% of time to support OT / OPXL Programs.
• Self-motivated, proactive, and willing to take initiative and responsibility.
• Gross salary payment, meal card, transportation, private health insurance and social allowance.
• 24/7 employee assistant program including specifically psychological support.
• Right to apply for the employee scholarship program in their 2nd year as of employment.
• A culture which encourages innovative ideas and appreciates our talent in the key to our success.