Industrial Engineering & Operations Excellence Supervisor

UPS; Fatih; On-site; TRY 300,000 - 600,000; Full time

Job summary

UPS in Turkey is seeking a permanent, full-time professional to support operations, ensuring service goals align with business objectives and quality standards. The role involves analyzing performance metrics, assisting with training activities, and providing operational support to drive improvements.

The candidate may supervise interns or junior staff, work flexible shifts (including weekends), and travel as needed. Strong data skills and MS Office proficiency are essential.

Qualifications

• Bachelor’s degree or international equivalent in a related field.
• Engineering, Mathematics, or Computer Science preferred.
• Proficient with Word, PowerPoint, and Excel.

Responsibilities

• Gathers data and assists with data analysis to develop work measurement methodologies.
• Conducts audits to identify non-compliance and supports corrective action planning.
• Records non-compliance, reviews records and works with operations management to address issues.
• Verifies implemented changes.
• Assists with operations forecasting, including reviewing research and trends to inform staffing recommendations.
• Develops reports and maintains reference documents.

Skills

Data analysis

Flexible shifts

Team collaboration

Education

Bachelor’s Degree or International equivalent in Engineering/Mathematics/CS or related field

Tools

Microsoft Office (Word, PowerPoint, Excel)

Job description

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Job Description

Job Summary

This position supports the operation to ensure it meets and exceeds customer service and quality objectives. He/She assists with the development, assessment and alignment of service goals with company objectives. This position supports the implementation of training activities and provides operational support. He/She is responsible for analyzing performance metrics and ensuring service processes and procedures align with business objectives, including gathering performance trend data and determining improvement areas where appropriate. This position develops monthly performance goals. He/She tracks and evaluates service objectives. This position may supervise and train Interns, Co-Ops, Specialists, Part-Time Supervisors, or Associate Engineers.

Responsibilities

• Gathers necessary data and assists with data analysis to develop work measurement methodologies.
• Conducts audits as needed to identify areas or processes that are out of compliance.
• Identifies and records non-compliance exceptions, reviews records and works with operations management to develop action plans that address all non-compliance exceptions.
• Verifies implemented changes.
• Assists with operations forecasting, including reviewing research, trends, projected growth rates, etc. to inform staffing recommendations.
• Develops reports and maintains reference documents.

Qualifications

• Bachelor’s Degree or International equivalent
• Bachelor's Degree or International equivalent in Engineering, Mathematics, Computer Science, or a related field - Preferred
• Experience with Microsoft Office Applications: Word, PowerPoint, and Excel
• Willing to work flexible shifts hours and possibly weekends
• Ability to travel
• Experience supervising employees - Preferred

Employee Type

Permanent

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