Field Quality Specialist (1-Year Fixed-Term)

Otis SE; Marmara Bölgesi; On-site; TRY 240,000 - 360,000; Full time

Benefits offered by this job

Gross salary payment

Meal card

Transportation

Private health insurance

Social allowance

Employee scholarship program

Employee assistance program

Culture of innovation

Job summary

Otis is seeking a Field Quality Specialist to support field quality improvement initiatives, analyze data, and drive corrective actions across Operations, Service, Sales, Engineering and Factory teams.

The role focuses on reducing callbacks, customer complaints, and warranty costs, while contributing to Operational Excellence and ISO 9001 quality management. A Bachelor’s degree in engineering and at least 3 years’ experience are required, with travel up to 20%.

Qualifications

• Bachelor’s degree in engineering or a related field.
• Minimum 3 years of experience in Quality, Service, Operations, or Continuous Improvement.
• Good knowledge of root cause analysis, CAPA, and quality improvement tools.
• Experience with Excel, Power BI, or similar reporting tools.
• Good communication and teamwork skills.
• Ability to work in a cross-functional environment.
• Good command of written and spoken English.
• Willingness to travel across the country up to 20% of time to support OT / OPXL Programs.
• Self-motivated, proactive, and willing to take initiative and responsibility.

Responsibilities

• Support field quality improvement activities to reduce callbacks, customer complaints, and warranty costs.
• Analyze quality and field performance data to identify improvement opportunities.
• Support root cause analysis and corrective action activities for field quality issues.
• Work with Operations, Service, New Equipment, Sales, Engineering, and Factories to resolve quality issues.
• Support customer complaint and escalation management processes.
• Prepare quality reports and dashboards using company tools.
• Participate in continuous improvement projects and share best practices.
• Support ISO 9001 quality management system activities, including audits, documentation, and corrective actions.

Skills

Root cause analysis

CAPA

Excel

Power BI

Communication

Teamwork

English

Cross-functional work

Education

Bachelor's degree in engineering

Tools

Excel

Power BI

Reporting tools

Job description

Job Overview

Here is your opportunity to join Otis, with its more than 160-year legacy of providing the world's most reliable, efficient and technologically advanced elevators, escalators and people-moving systems. We are looking for a motivated Field Quality Specialist to join our team. In this role, you will support field quality improvement initiatives aimed at reducing callbacks, customer complaints, and warranty costs. Working closely with Operations, Service, Sales, Engineering, and Factory teams, you will analyze field performance data, support root cause investigations, drive corrective actions, and contribute to Operational Excellence initiatives, customer satisfaction, and ISO 9001 quality management activities.

Responsibilities

• Support field quality improvement activities to reduce callbacks, customer complaints, and warranty costs.
• Analyze quality and field performance data to identify improvement opportunities.
• Support root cause analysis and corrective action activities for field quality issues.
• Work with Operations, Service, New Equipment, Sales, Engineering, and Factories to resolve quality issues.
• Support customer complaint and escalation management processes.
• Prepare quality reports and dashboards using company tools.
• Participate in continuous improvement projects and share best practices.
• Support ISO 9001 quality management system activities, including audits, documentation, and corrective actions.

Qualifications

• Bachelor’s degree in engineering or a related field.
• Minimum 3 years of experience in Quality, Service, Operations, or Continuous Improvement.
• Good knowledge of root cause analysis, CAPA, and quality improvement tools.
• Experience with Excel, Power BI, or similar reporting tools.
• Good communication and teamwork skills.
• Ability to work in a cross-functional environment.
• Good command of written and spoken English.
• Willingness to learn and develop within Field Quality and Operational Excellence.
• Willingness to travel across the country up to 20% of time to support OT / OPXL Programs.
• Self-motivated, proactive, and willing to take initiative and responsibility.

Top Benefits

• Gross salary payment, meal card, transportation, private health insurance and social allowance.
• 24/7 employee assistant program including specifically psychological support.
• Right to apply for the employee scholarship program in their 2nd year as of employment.
• A culture which encourages innovative ideas and appreciates our talent in the key to our success.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers!

We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide.

We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do.

If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].

Privacy Policy and Terms: Click on this link to read the Policy and Terms We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.