End-to-End Order Orchestrator

Envista; Fatih; On-site; TRY 350,000 - 520,000; Full time

Job summary

Envista is seeking an experienced Operations Specialist in Istanbul to manage the end-to-end order fulfillment process. You will serve as the main point of contact for order inquiries, accurately enter orders in the ERP, and coordinate with warehouse and logistics teams to ensure timely shipments.

You will review orders for accuracy, track the lifecycle from entry to invoicing, and produce regular status reports.

Qualifications

• 5+ years of experience in order management, customer service, supply chain or logistics.
• Experience working with ERP systems.
• Knowledge of order fulfillment, inventory management, and logistics processes.
• Strong analytical and problem-solving skills with high attention to detail.
• Excellent communication and stakeholder management abilities.
• Proficiency in Microsoft Office applications, particularly Excel.
• Ability to manage multiple priorities in a fast-paced environment.
• Professional working proficiency in English (written and spoken).

Responsibilities

• Serve as the primary point of contact for order-related inquiries from both internal and external stakeholders.
• Accurately enter, validate, and process customer orders within the ERP system.
• Review orders to ensure accuracy of product codes, quantities, pricing, and delivery information prior to processing.
• Manage and monitor the complete order lifecycle, from order entry through delivery and invoicing.
• Collaborate closely with warehouse, logistics, and supply chain teams to ensure timely and accurate shipment of customer orders.
• Process order amendments, cancellations, returns, and special customer requests in a timely manner.
• Track shipment status and proactively follow up on delayed, pending, or outstanding deliveries.
• Communicate order updates and delivery information to customers and internal stakeholders.
• Prepare and maintain regular reports on order status, backorders, shipment performance, and service levels.
• Identify opportunities to improve order management processes, operational efficiency, and customer satisfaction.
• Ensure compliance with company policies, service standards, and operational procedures.

Skills

Order management

Customer service

Supply chain

Logistics

Analytical skills

Attention to detail

Communication

Stakeholder management

Excel

Tools

ERP systems

Microsoft Excel

Job description

Envista is seeking an experienced Operations Specialist in Istanbul to manage the end-to-end order fulfillment process. You will serve as the main point of contact for order inquiries, accurately enter orders in the ERP, and coordinate with warehouse and logistics teams to ensure timely shipments.

You will review orders for accuracy, track the lifecycle from entry to invoicing, and produce regular status reports.