Export Operations Specialist — Global Logistics & Customer Impact

Manuport Logistics; Fatih; On-site; TRY 300,000 - 420,000; Full time

Job summary

Manuport Logistics in Istanbul is seeking an Export Operation Specialist to join our growing team. You will handle customer requests, organize end-to-end export shipments, and maintain service levels with a focus on accuracy and timeliness.

You will coordinate with shipping lines, agents, and partners, ensure documentation is complete, and keep customers updated on shipment status. University degree and minimum 2 years in export ops required; English proficiency is essential.

Qualifications

• University degree (any field).
• Minimum 2 years of experience in export operations, preferably in ocean freight forwarding or logistics.
• Good command of written and spoken English.
• Good knowledge of MS Office applications.
• Strong customer and business orientation with analytical, solution-focused approach.

Responsibilities

• Handle customer requests and inquiries in line with agreed service levels.
• Organize and coordinate end-to-end export transportation activities for assigned shipments.
• Ensure a high standard of customer service throughout the shipment process.
• Follow up on shipments and proactively communicate status updates and potential issues to customers.
• Identify solutions for operational issues by coordinating with internal departments and external partners.
• Coordinate with shipping lines, agents, suppliers, and other service providers for smooth operations.
• Ensure required shipment documentation and processes are completed accurately and on time.
• Support communication with customer contacts regarding outstanding payments when necessary.

Skills

Customer focus

English

MS Office

Communication

Education

University degree

Tools

MS Office Suite

Job description

Manuport Logistics in Istanbul is seeking an Export Operation Specialist to join our growing team. You will handle customer requests, organize end-to-end export shipments, and maintain service levels with a focus on accuracy and timeliness.

You will coordinate with shipping lines, agents, and partners, ensure documentation is complete, and keep customers updated on shipment status. University degree and minimum 2 years in export ops required; English proficiency is essential.