E-Commerce Warehouse Shipment Manager

DeFacto; Arnavutköy; On-site; TRY 420,000 - 560,000; Full time

Job summary

DeFacto is seeking a seasoned E-commerce Logistics Manager for its Arnavutköy center. Lead end-to-end B2C shipping processes, manage collection, packaging and delivery, and drive efficiency across product, stock and data teams.

The role requires 5+ years in e-commerce warehouse operations, KPI-driven management, and strong communication with head office teams. On-site position at Arnavutköy logistics hub, supporting customer satisfaction and cross-functional collaboration.

Qualifications

• University graduate, preferably from Engineering departments.
• At least 5 years of experience in B2C e-commerce warehouse management, KPI tracking and team management.
• Mastering processes of e-commerce platforms, marketplaces and other channels.
• Experience managing white- and blue-collar teams with focus on motivation.
• Proficient in using computers and various programs.
• Strong human relations, communication and analytical thinking skills.
• Self-disciplined, result-oriented with planning and organizational skills.
• Commitment to customer satisfaction.

Responsibilities

• Develop and manage end-to-end e-commerce (B2C) shipping processes for the Arnavutköy Logistics Center with close monitoring.
• Oversee collection, packaging, and delivery of work orders according to approvals.
• Improve business by analyzing e-commerce orders and product operations.
• Handle all daily order processes and operations.
• Organize processes required by Product, Stock, and Data management and lead the team.
• Set performance KPI criteria and supervise the team.
• Ensure abroad orders are exported per relevant processes.
• Coordinate with E-Commerce Operations, Supply Chain, Planning and Customer Services teams at head office.

Skills

Team management

Analytical thinking

Customer satisfaction

Communication

Planning & organizing

Computer literacy

Education

Bachelor's degree (Engineering preferred)

Job description

Founded in 2005 with the vision of becoming a global fashion brand, our company now serves millions of customers worldwide through 500+ stores and online operations.

At DeFacto, we see ourselves as more than just a company. Our goal is to strengthen the engagement, motivation, and social responsibility of every DeFacto team member who we call as DeFactonian. We encourage participation in internal events, sports, and social clubs while fostering a strong company culture through our vision, mission, strategies, and principles.

What Do We Expect from You?

Qualifications:

• University graduate (Preferably from Engineering Departments),
• At least 5 years of experience in E-commerce (B2C) Warehouse management, Operational KPI and Team Management,
• Mastering the processes of e-commerce platforms, marketplaces and other alternative channels,
• Experienced in White and Blue collar team management and giving importance to team motivation,
• Proficient in using computers and programs,
• Strong human relations, communication and analytical thinking skills,
• Self-disciplined, result-oriented, with planning and organizational skills,
• Giving importance to customer satisfaction.

Basic Functions:

• To develop and manage the end-to-end E-commerce (B2C) shipping processes of our E-commerce Logistics Center located in Arnavutköy, with close monitoring and analysis,
• To manage the collection, packaging and delivery process of work orders according to the order and lot approvals completely and smoothly,
• Improving the business by increasing efficiency by analyzing E-Commerce Orders and product operations to be sent to stores,
• Responsible for all daily order processes and operations,
• Organizing the entire process required by Product - Stock - Data management and managing the team,
• Determining performance KPI criteria and managing the team,
• Ensuring that orders received from abroad are sent in accordance with the relevant export processes,
• Ensuring coordination with the E-Commerce Operations, Supply Chain, Planning and Customer Services teams at the head office.

You can reach detailed information on rights arising from the processing of your personal data under Law on the Protection of Personal Data numbered 6698 from Privacy Policy page at https://www.defacto.com.tr