Logistics Operations Manager

Arvato; Çayırova; On-site; TRY 350,000 - 550,000; Full time

Benefits offered by this job

Global project exposure

Career development opportunities

Collaborative team culture

Bertelsmann group

Job summary

Bertelsmann SE & Co. KGaA is seeking an Operations Logistics Manager to oversee warehouse operations and drive efficiency across inbound, outbound, return, product care and customer experience processes. You will lead related teams and coordinate capacity transfers with customers in regular meetings.

The role requires a Bachelor’s degree and at least 5 years in warehouse operations, preferably in textile e-commerce, plus strong English skills and MS Office proficiency.

Qualifications

• Bachelor’s degree in related fields.
• Minimum 5 years in warehouse operations processes, preferably in e-commerce.
• Experience managing Return, Product Care and Customer Experience, preferably in textile e-commerce.
• Strong interpersonal and communication skills.
• Advanced English proficiency (written and verbal).
• Ability to work in a dynamic, fast-paced environment.
• Field force management experience.
• Very good MS Office knowledge.

Responsibilities

• Plan inbound, outbound, return, product care and customer experience processes.
• Track and realize capacity targets.
• Lead and develop inbound/outbound/return/product care and customer experience teams.
• Coordinate transfer of production capacities with customers in daily/weekly meetings.
• Monitor production budget and productivity targets.
• Track income and expenditure balances of assigned projects.

Skills

Interpersonal skills

Communication skills

Problem solving

English proficiency

Field force management

MS Office

Warehouse operations

Textile e-commerce

Education

Bachelor's degree

Job description

We are looking for an Operations Logistics Manager who will be responsible for our warehouse operations.

What You’ll Do

• Planning of Inbound, Outbound, Return, Product Care and Customer Experience processes
• Tracking and realization of capacity targets
• Management and development of Inbound, Outbound, Return, Product Care and Customer Experience teams
• Tracking the transfer of production capacities with the customer in daily and weekly meetings
• Tracking and planning of production budget
• Tracking and realization of productivity targets
• Monitoring the income and expenditure balances of the projects for which it is responsible

Your Profile

• Min. Bachelor’s degree in related departments
• Min. 5 years of experience in the warehouse operations processes; preferably in e-commerce
• Experience to manage Return, Product Care and Customer Experience preferably in textile e-commerce
• Strong interpersonal and communication skills
• Strong problem-solving skills
• Advanced knowledge of English both written and verbal
• Able to work within a dynamic and fast-paced environment
• Experienced in field force management
• Very good knowledge of MS Office applications
• Customer and solution-oriented
• Living/willing to live in Anatolian Side of İstanbul-Kocaeli

What We Offer

• A global work environment with exposure to international projects and teams
• Opportunities for professional growth, learning, and career development
• A collaborative and supportive team culture
• Being part of Bertelsmann SE & Co. KGaA — one of the world’s leading media and service companies