District Parts & Service Manager

Hyundai Motor Company; Maltepe; On-site; TRY 300,000 - 500,000; Full time

Benefits offered by this job

Flexible working hours

Structured training & career growth

Global company environment

Casual dress code

Job summary

Hyundai Türkiye invites you to join a dynamic, global team focused on After Sales excellence and customer satisfaction. You will guide dealer network strategies, analyze performance, and drive improvements across parts, service, and customer experience.

The role emphasizes collaboration, problem solving, and change readiness in a fast-paced automotive environment, with opportunities for professional growth and global exposure.

Qualifications

• Bachelor’s degree from reputable universities' related fields.
• Strong analytical and problem-solving abilities.
• Excellent communication and collaboration skills.
• Open to change and innovation in processes.
• High level of computer literacy; MS Office proficiency.
• Experience in automotive business is a plus.

Responsibilities

• Support dealers to implement Hyundai strategies and programs for After Sales; maintain standards via regular dealer visits.
• Analyze dealers' part and labor sales, profitability, customer satisfaction, KPI and create action plans.
• Guide dealers on customer complaints to ensure consistent experience and loyalty.
• Support dealers to achieve parts and accessory sales targets.
• Evaluate dealer staff skills and arrange on-the-job training or Hyundai Academy sessions.
• Ensure Brand Identity standards at facilities and in customer communications.
• Guide dealers on local marketing activities aligned with HMTR strategies to grow regional sales.
• Assist Dealer Network Department during new facility openings, terminations and renovations.
• Conduct market research, define customer needs and share findings with Field Service Manager.
• Report regularly on dealers After Sales operations to management (weekly, monthly, annual).

Skills

Process management & consulting

Analytical thinking

Interpersonal & communication

Stress management

Openness to change

Problem solving

Team collaboration

Education

Bachelor’s degree in related field

Tools

MS Office

Job description

Hyundai Motor Türkiye invites you to become part of one of the world’s leading car manufacturers. Being a member of our international team, you have the chance to form the future of mobility together with experts inside a global company with a unique success story. As a well-organized, flexible and motivated professional, you will master diverse challenges and work in a dynamic environment with a strong customer focus.

We love to defy conventions and drive ambitious future plans with responsibility when it comes to mobility, quality and design. For these aims we need the right team and therefore, we need you. At Hyundai, we believe that the success of our organization lies in the passion and diversity of individual members. That is why we also commit to supporting them in their personal development, while offering an inspiring work atmosphere.

Join us for creating future mobility.

If you want to know more about us, then visit our accounts.

Website: https://hyundai-motor.com.tr/tr/

We want you to:

• Support and guide dealers to implement Hyundai strategies & programs to improve After Sales business and maintain Hyundai standards (facility, manpower, After Sales processes) with regular dealer visits.
• Analyze dealers part & labor sales, profitability, customer satisfaction performance & KPI and create necessary action plans for the areas of improvement.
• Guide dealers about customer complaints to take proper actions and keep the standard processes to drive a consistent customer experience and increase customer satisfaction and loyalty.
• Support and guide dealers in order to achieve parts and accessory sales targets.
• Follow up and analyze skills of dealer staff and find out improvement areas and support them with on the job training and/or to have training organized by Hyundai Academy.
• Follow up Brand Identity standards both at facilities and customer communications.
• Guide dealers to do necessary local marketing activities in line with HMTR strategies and standards to penetrate their region and support their sales.
• Assisting Dealer Network Department during new facility opening, dealer termination and renovation of existing dealers.
• Conduct market researches, define needs of customers and share necessary information with Field Service Manager.
• Reporting regularly about dealers After Sales operation to the management. (weekly, monthly, annual).

You will also need to have:

• Bachelor’s degree from reputable universities' related fields
• Process management and consulting skills
• Strong analytical aspects, giving importance to details
• Result-oriented working, effective in problem solving.
• Interpersonal, communication, collaboration skills and stress management
• Openness to change and innovation competencies
• High level of computer literacy; advanced level of MS office knowledge is required
• Having experience in automotive business or with similar responsibilities is a plus
• Advanced level of both written & spoken English

We Offer

Working on a global level and recognized internationally

Chance to enhance your competencies and unlock your potential

Structured training and ongoing career development

Flexible working hours (Flextime)

Casual dress code

“Hyundai Türkiye is an equal opportunity employer and promotes diversity in the workplace.”