Data Center Services Manager

Vodafone Group Plc

Fatih

On-site

TRY 2,294,630 - 3,212,482

Full time

14 days+

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Benefits offered by this job

Flexible Benefits Program

Hybrid working kit

Ergonomic kit allowance

Digital meal voucher

Flexible transportation allowance

Employee assistance hotline & counselling

Comprehensive private health insurance

Discounted products & services

Job summary

Vodafone Group Plc is seeking a Data Center Services Manager in Fatih, Turkey. The role involves ensuring effective and compliant operation of external data center services, coordinating vendor engagements, and managing incidents effectively.

The ideal candidate will have a Bachelor's degree in Engineering and strong experience in data center environments. Benefits include flexible working arrangements and comprehensive health insurance.

Qualifications

Proven experience in data center environments, including colocation.
Strong understanding of data center infrastructure components.
Experience in incident coordination within critical infrastructure.
Familiarity with compliance and security standards in data centers.

Responsibilities

Ensure reliable delivery of external data center services.
Orchestrate vendor engagements and customer-related activities.
Lead major event coordination and incident management.
Drive service improvement and operational efficiency.

Skills

Data center experience

Service management frameworks (e.g., ITIL)

Power systems knowledge

Strong analytical skills

Stakeholder management

Fluency in English

Education

Bachelor’s degree in Engineering or Information Technologies

Tools

Monitoring and reporting tools

Job description

What you’ll do

The Data Center Services Manager is responsible for ensuring the effective, reliable, and compliant operation of Vodafone Business External Data Center Services. The role acts as a central coordination point between vendors, internal stakeholders, and customers, driving alignment across all operational activities. It is accountable for planning and managing vendor engagements, orchestrating customer‑related activities, and ensuring seamless service delivery. In addition, the role ensures adherence to defined standards, governance frameworks, and operational procedures. It plays a key role in incident and major event management by coordinating cross‑functional teams, ensuring timely response, resolution, and communication.

End‑to‑End Service Assurance

Accountable for ensuring external data center services are delivered reliably and in line with SLAs, KPIs, and contractual commitments.
Provide an overarching coordination layer to secure consistent service quality across all providers.

Vendor Orchestration

Orchestrate external data center partners to ensure aligned priorities, performance, and delivery outcomes.
Drive structured service governance through regular performance reviews and corrective action tracking.

Customer & Stakeholder Interface

Act as the single coordination point for customer‑facing service topics related to external data centers.
Ensure clear communication, proactive engagement, and effective handling of escalations.

Incident & Major Event Leadership

Lead coordination during incidents and major events, ensuring rapid response, cross‑functional alignment, and timely resolution.
Ensure learnings are captured and translated into measurable improvements.

Standards & Compliance Oversight

Enforce adherence to Vodafone Business standards, security policies, and operational frameworks across all external providers.
Ensure consistency and governance in multi‑vendor environments.

Demand & Capacity Alignment

Partner with product and planning teams to align demand forecasts with capacity strategies.
Ensure external data center capacity is proactively planned and scaled in line with business needs.

Continuous Improvement

Drive service optimization, standardization, and efficiency across external data center operations.
Identify and execute improvement opportunities to enhance service quality and customer experience.

Who you are

Bachelor’s degree in Engineering, Information Technologies, or a related field
Proven experience in data center environments, including colocation and external/third‑party data center service models
Strong understanding of data center infrastructure components, including power systems (UPS, generators, redundancy models), cooling systems (HVAC, CRAC/CRAH), rack, space, and cabling management, physical security and access control systems
Solid knowledge of data center design and resiliency standards (e.g., Tier classifications, high availability, redundancy architectures)
Experience with network and connectivity fundamentals within data center environments (cross‑connects, backbone connectivity, latency considerations)
Hands‑on exposure to capacity planning concepts, including space, power, and cooling utilization management
Strong understanding of service management frameworks (e.g., ITIL) and their application in data center service delivery
Experience in multi‑vendor data center ecosystems, with the ability to manage and govern external providers effectively
Proven capability in incident and major event coordination within mission‑critical infrastructure environments
Familiarity with monitoring, alerting, and reporting tools used in data center operations
Understanding of compliance and security standards (e.g., ISO 27001, SOC, local regulatory requirements) within data center environments
Strong analytical skills to interpret service performance metrics, capacity reports, and operational data
Excellent stakeholder management, communication, and coordination skills
Fluent in English (both written and spoken)

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What’s in it for you