Data Center Services Manager

Vodafone; Fatih; On-site; TRY 60,000 - 80,000; Full time

Job summary

A leading telecommunications provider is seeking a Data Center Services Manager in Turkey. This role is accountable for the reliable operation and delivery of external data center services, coordinating vendor engagements, managing incident responses, and ensuring compliance with operational standards. The ideal candidate will have a Bachelor’s degree in Engineering, extensive experience in data center environments, and strong analytical skills. Fluent English is required, and the position offers opportunities to optimize data center operations.

Qualifications

• Bachelor's degree in Engineering, Information Technologies, or related field is essential.
• Proven experience in data center environments required.
• Strong understanding of data center infrastructure components necessary.

Responsibilities

• Ensure reliable delivery of external data center services according to SLAs.
• Coordinate with external data center partners for aligned performance.
• Lead incident coordination for major events ensuring rapid resolution.

Skills

Data center infrastructure understanding

Service management frameworks (ITIL)

Analytical skills

Stakeholder management

Fluent in English

Education

Bachelor’s degree in Engineering or related field

Job description

Overview

The Data Center Services Manager is responsible for ensuring the effective, reliable, and compliant operation of Vodafone Business External Data Center Services. The role acts as a central coordination point between vendors, internal stakeholders, and customers, driving alignment across all operational activities. It is accountable for planning and managing vendor engagements, orchestrating customer-related activities, and ensuring seamless service delivery. The role also ensures adherence to defined standards, governance frameworks, and operational procedures. It plays a key role in incident and major event management by coordinating cross-functional teams, ensuring timely response, resolution, and communication.

Responsibilities

• End-to-End Service Assurance: Accountable for ensuring external data center services are delivered reliably and in line with SLAs, KPIs, and contractual commitments
• Vendor Orchestration: Orchestrate external data center partners to ensure aligned priorities, performance, and delivery outcomes
• Customer & Stakeholder Interface: Act as the single coordination point for customer-facing service topics related to external data centers
• Incident & Major Event Leadership: Lead coordination during incidents and major events, ensuring rapid response, cross-functional alignment, and timely resolution
• Standards & Compliance Oversight: Enforce adherence to Vodafone Business standards, security policies, and operational frameworks across all external providers
• Demand & Capacity Alignment: Partner with product and planning teams to align demand forecasts with capacity strategies
• Continuous Improvement: Drive service optimization, standardization, and efficiency across external data center operations

Who You Are

• Bachelor’s degree in Engineering, Information Technologies, or a related field
• Proven experience in data center environments, including colocation and external/third-party data center service models
• Strong understanding of data center infrastructure components, including: Power systems (UPS, generators, redundancy models); Cooling systems (HVAC, CRAC/CRAH); Rack, space, and cabling management; Physical security and access control systems
• Solid knowledge of data center design and resiliency standards (e.g., Tier classifications, high availability, redundancy architectures)
• Experience with network and connectivity fundamentals within data center environments (cross-connects, backbone connectivity, latency considerations)
• Hands-on exposure to capacity planning concepts, including space, power, and cooling utilization management
• Strong understanding of service management frameworks (e.g., ITIL) and their application in data center service delivery
• Experience in multi-vendor data center ecosystems, with the ability to manage and govern external providers effectively
• Proven capability in incident and major event coordination within mission-critical infrastructure environments
• Familiarity with monitoring, alerting, and reporting tools used in data center operations
• Understanding of compliance and security standards (e.g., ISO 27001, SOC, local regulatory requirements) within data center environments
• Strong analytical skills to interpret service performance metrics, capacity reports, and operational data
• Excellent stakeholder management, communication, and coordination skills
• Fluent in English (both written and spoken)