Fixed Core 2nd Line Operations Manager

Vodafone Group Plc; Fatih; On-site; TRY 90,000 - 120,000; Full time

Benefits offered by this job

Flexible Benefits Program

Hybrid working kit

Ergonomic kit allowance

Digital meal voucher

Flexible transportation allowance

Comprehensive private health insurance

Job summary

Vodafone Group Plc in Turkey is seeking an experienced professional for managing Level-2 Network Operation and support for the VFTR Network. In this role, you will lead operations, diagnose issues within Fixed Data Core Network, and collaborate with various teams to ensure continuous performance.

The ideal candidate has at least 8 years of experience in telecommunications, a degree in Electronic, Computer & Science or Telecommunication Engineering, and strong communication skills in English. This role offers a hybrid working model along with flexible benefits.

Qualifications

• Minimum 8 years of experience in Telecommunication.
• Intermediate or advanced level of English.
• No restriction for mobility.

Responsibilities

• Manage Level-2 Network Operation and support for VFTR Network.
• Lead L2 operations for Fixed Data Core Network.
• Coordinate acceptance tests of network equipment.

Skills

Good communication skills

Strong analytical skills

Problem-solving abilities

Ability to multi-task

Education

Graduate from Electronic, Computer & Science, Telecommunication Engineering

Tools

IP and Data Center Networks

Job description

What you’ll do

• The purpose of this role is to be responsible on management of Level-2 Network Operation, Maintenance and Support of VFTR Network, which includes Internet Domain, Enterprise Network, Fixed Broadband, Data Center Network Services and Products in based on 7/24/365 time
• To lead and perform L2 Operations and maintenance activities of Fixed Data Core Network. Responsible for all Level 2 Operations (integration, roll-out, acceptance, troubleshooting, configuration management, SLA/OLA management, etc) for corresponding products and services
• Managing and organizing group staff, working with Network Planning and regarding departments
• Organize and manage Fixed Data Core Network Level-2 Operation processes with NOC Departments, Planning Departments, Regulation, IT and Business Departments
• Taking necessary preventive and corrective actions for keeping Fixed Data Core Network continuity and performance in KPIs; intervening when needed, ensuring escalation and reporting to other departments within this scope realising works below mentioned
• Performing corrective works and taking necessary actions to define root causes problems in case of a defect or an interruption in network
• Determining and correcting of the wrong configurations within health check
• Making necessary health care checks regularly
• Supporting Level-1 Team for solving alarms, events and troubleshooting issues
• Manage and operate Fixed Data Core Network Transformation in scope of Technology Evolution, SDN, Digitalization and AI based Applications
• Create and develop capacity, quality and fault report for Fixed Data Core Network systems to increase service quality
• All activities and work done according predefined by Fixed Data Core Network Operation with reporting
• Manage and coordinate vendor processes and operational activities
• Manage and coordinate acceptance tests of Fixed Data Core Network equipment and deployments, identification of non-conformities and taking corrective actions
• Definition of Vodafone requirements and ensuring development at technology level is provided by vendors
• Taking pro‑active role to manage operational process of projects executed within NOC as well as Central Planning departments

Who you are

• Good communication skills
• Ability to work with ambitious timelines in a dynamic, high-growth environment
• Strong communication / interpersonal and decision‑making skills – ability to balance conflicting interests
• High concentration and attention
• Strong analytical skills and problem‑solving abilities, ability to multi‑task
• Graduate from Electronic, Computer & Science, Telecommunication Engineering
• Experience and in-depth understanding on IP and Data Center Networks
• Have minimum 8 years of experience in Telecommunication
• Intermediate or advanced level of English
• No restriction for mobility
• Takes personal responsibility

What's in it for you

• Vflexy: Flexible Benefits Program
• Hybrid working kit
• Ergonomic kit allowance
• Digital meal voucher
• Flexible transportation allowance
• Employee assistance hotline & counselling
• Comprehensive and flexible private health insurance
• Discounted price deals for wide range of products & services