DevOps Service Engineer - MCCM

Vodafone Group Plc

Çankaya

On-site

TRY 1,377,410 - 2,295,684

Full time

14 days+

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Benefits offered by this job

Flexible Benefits Program

Hybrid working kit

Ergonomic kit allowance

Digital meal voucher

Flexible transportation allowance

Private health insurance

Discount deals on products/services

Job summary

Vodafone Group Plc is seeking a qualified candidate in Çankaya, Turkey to manage Digital App&Web channel products and services. The role involves overseeing Business Continuity Management activities for PEGA and ensuring that service delivery meets operational standards.

The ideal applicant will have 2-3 years of experience with UNIX/Linux/Windows and a solid background in support for PEGA platforms and Java/.NET applications. This position offers a range of hybrid working benefits including flexible health insurance and ergonomic perks.

Qualifications

2–3 years of experience with UNIX, Linux, and Windows OS.
Experience with PEGA platforms in a support context.
Practical experience with Java and .NET applications.
Hands on exposure to DevOps and Agile methodologies.
Excellent command of English for effective communication.

Responsibilities

Manage Digital App&Web channels products and services.
Business Continuity Management for PEGA.
Ensure compliance with business standards and service performance.
Implement operational automation processes.
Lead micro groups and projects effectively.

Skills

UNIX/Linux/basic administration

PEGA platforms support

Java and .NET applications

Apache Tomcat administration

UNIX/Linux shell scripting

DevOps and Agile methodologies

CI/CD pipeline tools

microservices architecture

NoSQL databases (Cassandra)

teamwork and collaboration

communication skills

Job description

## Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

Responsible & service owner for Digital App&Web channels products and services
Responsible for Business Continuity Management (BCM) activities for PEGA, including planning, coordination, and execution of BCM strategies and exercises.
Responsible for all 7/24 Level 2 Operations in a proactive manner (Deployments, Monitoring, Troubleshooting, SLA/OLA Management, Service Capacity Management, Service Network Management, Technical Contract Management, Service OPEX Management, Service Incident Management, Service Problem Management, etc.) for corresponding products and services
To ensure the service delivery is meeting the business and operational standards
To ensure appropriate measurement and reporting of service performance, usage and availability is in place in order to analyse the trends to identify and prioritize improvements
Implementing correct measurement of capacity demands
Implementing DevOps tools and life cycle processes on responsible services.
Implementing Operational automation processes (test, deployment, alarm).
Working in multiple Agile Squads teams and delivering outputs per each team
Maintaining a close relationship with the respective departments (marketing, project office, infrastructure, solution) to be aware of any changes to or additions to the current scope of the services
Leading micro groups and projects

Who you are

2–3 years of hands on experience working with UNIX, Linux, and Windows operating systems, including basic administration and operational support activities.
Experience supporting or working with PEGA platforms (MCCM / Pega products) in an application or operations support context.
Practical experience with Java and .NET based applications, including application monitoring, deployment, and operational support.
Experience working with application servers such as Apache Tomcat, including configuration, deployment, and troubleshooting activities.
Working knowledge of UNIX/Linux shell scripting; familiarity with Oracle PL/SQL environments for operational and support purposes.
Hands on exposure to DevOps and Agile methodologies, with experience working in Agile teams and sprint based delivery models.
Experience participating in or supporting CI/CD pipeline implementations using commonly adopted DevOps tools.
Basic understanding of microservices architecture and related Technologies(Openshift), with exposure to containerized or distributed systems considered a plus.
Familiarity with NoSQL databases; experience with Cassandra is an advantage but not mandatory.
Strong teamwork and collaboration skills, with the ability to work effectively within cross functional and Agile teams.
Ability to work under tight timelines in a dynamic and fast paced environment, while maintaining attention to operational quality.
Good communication, interpersonal, and decision making skills, with the ability to balance technical and business priorities.
Comfortable working in an international, multicultural corporate environment.
Excellent command of English (written and spoken), enabling effective communication in a global working environment.

What's in it for you