Customer Care Intern

Clemta; Fatih; Hybrid; TRY 36,000 - 58,000; Full time

Benefits offered by this job

Monthly internship stipend

Hybrid working environment

Mentorship and feedback from senior팀

Potential to move into a full-time役

Meal card

Job summary

Clemta is seeking a motivated Customer Care Intern for a long-term internship to support customers by answering questions, providing helpful information, and ensuring a great experience with us. You will join a multinational Customer Care team serving international customers, where teamwork and eagerness to learn are essential.

As part of the role, you will respond to customer questions via email, live chat, and other channels, help navigate services, process orders, and keep records up to date.

Qualifications

• Fluency in written and spoken English and Turkish at C1 level or higher.
• Strong written communication skills and a friendly, professional tone.
• Available for a long-term internship of at least 6 months.

Responsibilities

• Respond to customer questions and requests via email, live chat, and our support channels.
• Help customers navigate our services and guide them to the right solutions.
• Assist the team in processing customer orders and tracking them through our operational workflows.
• Follow up with customers to make sure their requests are fully resolved.
• Keep customer records and support tickets accurate and up to date.
• Share recurring customer questions and feedback with our Product and Operations teams.
• Help improve our help center content, response templates, and internal processes.

Skills

Fluent English

Fluent Turkish

Written communication

Attention to detail

Organized

Fast learner

Collaborative

Education

Current university student or recent graduate

Tools

Zendesk

Intercom

HubSpot

Job description

We are a one-stop service company that supports our customers from the very beginning of their journey in the United States. We help them form and structure their company, and we handle their bookkeeping, tax filing, and more.

At Clemta, we work together to build an open and inclusive environment where we grow and learn from each other. We set ambitious goals, push boundaries, and share our successes.

We are looking for a motivated Customer Care Intern for a long-term internship to support our customers by answering their questions, providing helpful information, and making sure they have a great experience with us. You will be part of a multinational Customer Care team serving international customers, where teamwork and eagerness to learn are essential.

What You'll Do

• Respond to customer questions and requests via email, live chat, and our support channels.
• Help customers navigate our services and guide them to the right solutions.
• Assist the team in processing customer orders and tracking them through our operational workflows.
• Follow up with customers to make sure their requests are fully resolved.
• Keep customer records and support tickets accurate and up to date.
• Share recurring customer questions and feedback with our Product and Operations teams.
• Help improve our help center content, response templates, and internal processes.

Requirements

• Current university student or recent graduate.
• Fluency in written and spoken English and Turkish (C1 level or higher). Additional languages are a plus.
• Strong written communication skills and a friendly, professional tone.
• Passion for solving problems, simplifying complex topics, and helping people.
• Strong attention to detail and good organization skills.
• Ability to learn quickly and adapt to a fast-paced environment.
• A collaborative, flexible, and open mindset.
• Available for a long-term internship of at least 6 months.

Nice to Have

• Previous internship, part-time, or volunteer experience in a customer-facing role.
• Familiarity with support or CRM tools (Zendesk, Intercom, HubSpot, or similar).
• Interest in startups, finance, law, or international business.

What You'll Learn

• How US company formation, bookkeeping, and tax compliance work in practice.
• How to handle customer requests professionally across different channels.
• How a customer care team operates and works with other teams in a fast-growing startup.
• How to communicate clearly with founders and business owners from around the world.

What We Offer

• Monthly internship stipend.
• The opportunity to be part of a fast-growing startup serving customers in more than 170 countries.
• Hybrid working environment.
• Direct cooperation with the founders and managing directors.
• Mentorship and regular feedback from senior team members.
• Opportunity to move into a full-time role based on performance.
• Monthly meal card.
• A fun, highly motivated team in a high-growth company.